Angie Cutler
Lakewood,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
General Manager
GeorgetownVosh
10.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Healthcare Recruiter
Maxim Healthcare
01.2022 - 07.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Utilized social media sites to recruit new employees.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Worked closely with BDM to generate new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Undergraduate Admissions Counselor
Cleveland State University
05.2021 - 01.2022
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Organized college tours for graduating students and coordinated group visits from high schools.
Graduate Assistant
Cleveland State University Admissions
05.2019 - 05.2021
- Scheduled appointments and conducted follow-up calls to interested students and their families.
- Managed and motivated student workers to be productive and engaged in work.
- Ran the admissions office email inbox answering questions from students and their families, or directed them to the correct department.
- Developed new student orientation programs to build excitement around transfer and enrollment.
Education
MBA -
Cleveland State University
Cleveland, OHBachelor of Arts - Promotional Communications
Cleveland State University
Cleveland, OH05.2019
Skills
- Staff Training
- Guest Relations
- Sales Planning
- Safe Work Practices
- Cold Calling
- Complaint Response
- Contract Negotiation
- Healthcare Management
- Recruiting Activities
Timeline
General Manager
GeorgetownVosh
10.2022 - Current
Healthcare Recruiter
Maxim Healthcare
01.2022 - 07.2022
Undergraduate Admissions Counselor
Cleveland State University
05.2021 - 01.2022
Graduate Assistant
Cleveland State University Admissions
05.2019 - 05.2021
MBA -
Cleveland State University
Bachelor of Arts - Promotional Communications
Cleveland State University