Alison Everhart
Summary
Enthusiastic restaurant server, cocktail server, keyholder, & management with ten+ years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Self Employed
California
06.2015 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Negotiated, facilitated, and managed over 100 real estate transactions
Server - Manager - General Manager
Dillions Restaurant & Irish Pub
Chino Hills, CA
06.2011 - 06.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cocktail Server - Bottle Service
Spearmint Rhino Las Vegas
Las Vegas, NV
08.2008 - 09.2011
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and/or discontinuing service.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Restaurant Server - Restaurant Manger
Wolfslair Gastro Pub
Hollywood, CA
01.2011 - 08.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of 22 servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Restaurant & Cocktail Server - Key Holder
Taps Fish House & Brewery
Brea, CA
06.2001 - 08.2004
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Server - Cocktail Server - Key Holder
The Catch Restaurant & Bar
Anaheim, CA
04.2000 - 01.2002
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas on over 50 events.
Education
Early Childhood Education -
Fullerton College
Fullerton, CAHigh School Diploma -
Bonita High School
La Verne06.1998
Skills
- Food and beverage pairings
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
- Ability to lift heavy trays
- Daily specials memorization
- Dining area cleanliness
Timeline
Real Estate Agent
Self Employed
06.2015 - Current
Server - Manager - General Manager
Dillions Restaurant & Irish Pub
06.2011 - 06.2013
Restaurant Server - Restaurant Manger
Wolfslair Gastro Pub
01.2011 - 08.2011
Cocktail Server - Bottle Service
Spearmint Rhino Las Vegas
08.2008 - 09.2011
Restaurant & Cocktail Server - Key Holder
Taps Fish House & Brewery
06.2001 - 08.2004
Restaurant Server - Cocktail Server - Key Holder
The Catch Restaurant & Bar
04.2000 - 01.2002
Early Childhood Education -
Fullerton College
High School Diploma -
Bonita High School