Amanda Byrd
Aliso Viejo,CA
Summary
Hardworking, efficient, and reliable professional with dynamic customer service skills and a welcoming attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Real Estate Agent
Coldwell Banker Realty
09.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions in a timely fashion.
- Effectively communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Responded to customer needs with urgency and attentiveness.
- Arranged for open houses and other community events to locally spread brand awareness.
Flight Attendant
Delta Air Lines, Inc
02.2019 - Current
- Ensured safety and comfort of customers onboard aircraft while providing exceptional customer service.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Utilized multi-tasking skills to prepare, serve, and sell beverages/meals to entire cabin.
- Actively seeked to ensure the safety and comfort of customers.
- Resolved passenger conflicts and medical emergencies during flights.
- Worked both independently and as part of a team to accomplish tasks, including facilitating communication between flight deck and cabin crew to ensure smooth operations.
Service Manager, Lead Teller, Teller
Wells Fargo
09.2014 - 11.2018
- Built rapport and assessed customer needs to offer available solutions.
- Excelled at multitasking.
- Balanced cash drawer daily/worked with large sums of money.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Ensured all team members were knowledgeable around regulation and compliance
- Monitored inventory levels and placed orders to replenish stock.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service members to meet business goals.
Barista
Starbucks
09.2014 - 10.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
- Restocked bar items and cleaned counters, machines, utensils, and seating areas regularly.
Starbucks Team Lead
Target
08.2010 - 09.2014
- Created action plan to improve customer service ratings
- Lead and managed team in customer service, product quality, and food safety excellence.
- Managed inventory and placed store order.
- Responsible for training new hires throughout district.
- Utilized all other skills mentioned under Starbucks barista.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2021
Skills
- Hospitality Service Expertise
- Safety Procedures
- Critical Thinking
- Conflict Resolution Techniques
- Verbal and Written Communication
- Managing Multiple Tasks
- Hiring Procedures
- Food and Beverage Service
Timeline
Real Estate Agent
Coldwell Banker Realty
09.2022 - Current
Flight Attendant
Delta Air Lines, Inc
02.2019 - Current
Service Manager, Lead Teller, Teller
Wells Fargo
09.2014 - 11.2018
Barista
Starbucks
09.2014 - 10.2015
Starbucks Team Lead
Target
08.2010 - 09.2014
Bachelor of Arts - Psychology
Arizona State University