Alison Ferreira
Bristol,USA
Summary
Detail-oriented and dependable professional with over 10 years of experience in hospitality, operations, and administrative support. Expertise in managing complex schedules, coordinating logistics, and delivering exceptional service in high-pressure environments. Recognized for a calm, solutions-focused mindset and strong organizational skills that ensure unwavering reliability. Eager to leverage strengths in organization and problem-solving to support seamless operations and enhance client experiences in a dynamic role.
Overview
15
15
years of professional experience
Work History
Guest Stay and Event Operations Manager
Tiverton, RI
09.2022 - Current
- Stage houses for boutique guest stays; including making beds, creating several food displays and arranging florals throughout the homes
- Staging and managing dinner parties and wedding events
- Create schedules for stagers and cleaners
- Create and maintain various calendars
- Shopping for food and stock needed for houses
- Create and maintain spreadsheets related to costs
- Manage booking platforms and guest inquiries
- Coordinate with guests via email and booking platforms
- Managing house maintenance needs
Barista
The Coffee Depot
Warren, RI
08.2021 - 09.2022
- Educate customers by presenting and explaining the menu items and create beverages based on their preferences.
- Create positive environment for customers to feel relaxed in while they do their work or enjoy their orders.
Operations Manager
CVS Health
East Providence, RI
11.2018 - 08.2021
- Conduct interviews for potential team members and select new hires that align with the company’s demand.
- Process all necessary new hire paperwork and schedule on-boarding procedures.
- Trained employees in effective work procedures and performance strategies to optimize operations.
- Created schedules based on employee strengths and anticipated customer demand.
- Completed payroll and timekeeping.
- Research discrepancies and perform bookkeeping for inventory activity reports.
Night Auditor
Bristol Harbor Inn
Bristol, RI
08.2020 - 01.2021
- Handled night audit paperwork and verification of daily room occupancy.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Supervisor
CVS Health
Newport, RI
10.2011 - 05.2015
- Direct and supervise employees engaged in sales inventory-taking, reconciling cash receipts, and in performing services for customers.
- Organize and replenish merchandise in store aisles and handle store inventory.
- Complete store planograms, product withdrawals, and recalls.
- Assisted manager with daily operations to meet standards of service and quality.
Spa Concierge
Marriott International
Newport, RI
04.2014 - 11.2014
- Make and confirm reservations, compute bills, and collect payments for guests.
- Detail reservations to ensure no confusion between guests and spa staff.
- Answer inquiries pertaining to hotel services, guest registration, or travel directions and make recommendations regarding local shopping, dining, and entertainment.
- Record guest comments or complaints, referring guests to manager when necessary.
Education
Diploma -
Mt. Hope High School
Bristol, RI06.2011
Social Work
Community College of Rhode Island
Warwick, RISkills
- Administrative experience
- Leadership
- Online booking platforms
- Communication skills
- Event Planning and Management
- Scheduling and timelines
- Customer Relationship Management
- Detail-Oriented
Languages
English
Timeline
Guest Stay and Event Operations Manager
09.2022 - Current
Barista
The Coffee Depot
08.2021 - 09.2022
Night Auditor
Bristol Harbor Inn
08.2020 - 01.2021
Operations Manager
CVS Health
11.2018 - 08.2021
Spa Concierge
Marriott International
04.2014 - 11.2014
Supervisor
CVS Health
10.2011 - 05.2015
Social Work
Community College of Rhode Island
Diploma -
Mt. Hope High School