Alison Fortino
Dingmans Ferry,PA
Summary
Results-driven Cosmetologist and Marketing Representative skilled in fostering client relationships and promoting products. Demonstrates strong communication and organizational abilities while delivering exceptional customer experiences. Adapts quickly to new environments and efficiently manages high-volume calls with professionalism. Committed to contributing to team success through quality service and effective collaboration.
Overview
14
14
years of professional experience
Work History
Cosmetologist, Marketing Representative
Crown and Coat LLC
Milford PA
01.2025 - Current
- Provided personalized consultations to assess client needs and recommend suitable services.
- Performed a variety of hair cutting, styling, and coloring techniques to achieve desired results.
- Built strong client relationships through effective communication and understanding of individual preferences.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Utilized salon software to manage appointments, track inventory, and process transactions efficiently.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with team members to develop promotional strategies that increased client engagement and retention.
- Managed digital marketing platforms, optimizing content for increased reach and conversion rates.
- Used Excel, Chat GPT, Meta, and other marketing tools to help promote the business.
Cosmetologist, Shift Manager
Supercuts
Milford PA
09.2015 - 12.2024
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed updated on industry trends and product knowledge to deliver innovative services to clients.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Assisted in training new staff on salon procedures and best practices for customer service excellence.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased sales by providing tailored beauty care plans and fostering client relationships. with great work ethic, individualized beauty care plans and positive attitude.
Server, Counter Staff
Pies On Italian Resturant
Dingmans Ferry, PA
01.2013 - 07.2015
- Managed daily operations during peak hours, providing high-quality service amidst busy environments.
- Developed strategies to enhance guest satisfaction through personalized interactions and attentive service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Moosic, PA06-2015
No Degree - Early Childhood Education
Lackawanna College
Scranton, PAHigh School Diploma -
Delware Valley High School
Milford PA06-2010
Skills
- Licensed cosmetologist
- Interpersonal skills
- Data inputting
- Typing speed
- Effective communication
- Client management
- Clear communication
- Active listening
- Social media marketing
- Social skills
- Quick Learner
- Organized
Timeline
Cosmetologist, Marketing Representative
Crown and Coat LLC
01.2025 - Current
Cosmetologist, Shift Manager
Supercuts
09.2015 - 12.2024
Server, Counter Staff
Pies On Italian Resturant
01.2013 - 07.2015
Cosmetology License - Cosmetology
Empire Beauty School
No Degree - Early Childhood Education
Lackawanna College
High School Diploma -
Delware Valley High School