Alison Gonzalez
Fontana,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing bonding with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with ideal passion for developing relationships, pursue partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Transportation Supervisor
Amazon
San Bernardino, CA
08.2020 - Current
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
Assistant Store Manager
Golden Eatery
Glendora, CA
10.2019 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Outbound Team Leader
Amazon
Rialto, CA
09.2018 - 07.2020
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Oversaw daily operations, ensuring efficient resource allocation for optimal workflow management within the outbound team setting.
- Established rapport with key clients, maintaining strong relationships through excellent communication skills and problem-solving abilities.
- Managed a team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
- Assisted upper management in developing goals, budgets, and performance metrics for the outbound team.
Education
Bachelor of Science - Biology
California State University, San Bernardino
San Bernardino, CA08.2024
High School Diploma -
Summit High School
Fontana, CA05.2018
Skills
- Transportation Management
- Route Planning
- Assisting customers
- Staff Training
- Operations Support
Languages
Spanish
Native or Bilingual
Timeline
Transportation Supervisor
Amazon
08.2020 - Current
Assistant Store Manager
Golden Eatery
10.2019 - Current
Outbound Team Leader
Amazon
09.2018 - 07.2020
Bachelor of Science - Biology
California State University, San Bernardino
High School Diploma -
Summit High School