Alison Gottsegen
Gloucester,MA
Summary
Store Manager with extensive experience in retail management and sales. Excellent leadership skills with a strong background in customer service.
Overview
9
9
years of professional experience
Work History
Store Manager
Rag & Bone
Boston, MA
07.2022 - Current
- Promoted from Assistant Store Manager at the Newbury Street location to Store Manager at the Seaport location in December 2023.
- Responsible for overseeing and directing a $1.2m store for men's and women's apparel, which later changed to an all men's store as of March 2024.
- Responsible for performance management, employee retention, hiring and developing top talent.
- Work directly with all team members to develop and retain clients through effective outreach and client events to build current and future business.
- Responsible for driving sales, achieving operational and merchandising standards, along with building highly motivated teams with career development.
- Increased client capture rating from 62% to 89% FY 2023. Continue to maintain a 90% capture rating YTD, which is the highest in the district.
- Finished above company average in a majority of KPIs for FY 2023.
- Turned the store from a Tier 3 shrink to a Tier 1 shrink within 2 months by ensuring high operational expectations, training and LP compliance.
Full Time Sales Supervisor
Michael Kors
Peabody, MA & Boston, MA
05.2018 - 07.2022
- Maintain detailed knowledge of all products along with current market trends.
- Merchandise the store, ensuring compliance to the latest floor sets while making adjusts based on sell through and client needs.
- Drive volume through client appointments and client events.
- Ranked #1 in sales and KPI's two years in a row at the North Shore location.
- Promoted from Part-Time Sales Associate to Full-Time Sales Supervisor within first year.
- Chosen as one of the first Michael Kors employees for the MK Leadership Program.
- Partner with Store Manager to set goals and expectations for store employees each week.
- Travel throughout the district to help train and develop employees at different stores.
- Interview applicants and onboard employees within my store and surrounding stores.
- Acted as Store Manager for North Shore location from November 2021 to February 2022.
- Promoted to Copley location in March 2022.
Sales Associate
JJill
Peabody, MA
06.2015 - 05.2018
- Maintain knowledge of promotions, exchange guidelines, payment policies and security policies.
- Recommend merchandise to customers based on needs and preferences.
- Use POS system to ring up customer purchases, process payments and issue receipts.
- Assist in floorsets, merchandising, display maintenance and house keeping to keep sales areas well-stocked, organized and current.
- Ranked #1 in North Shore location for Credit Card sign-ups.
Education
Bachelor of Science - Speech Pathology
University of Vermont
Burlington, VT05.2014
Skills
- Visual Merchandising
- Store Operations
- Team Oriented
- Human Resources
- Store events/Outreach/Clienteling
- Goals and performance coaching
Timeline
Store Manager
Rag & Bone
07.2022 - Current
Full Time Sales Supervisor
Michael Kors
05.2018 - 07.2022
Sales Associate
JJill
06.2015 - 05.2018
Bachelor of Science - Speech Pathology
University of Vermont