Worked with folks in a rehabilitation facility who were diagnosed with various mental health diagnoses
Gained ability to de-escalate intense situations between residents
Conducted both individual and group counseling sessions
Maintained at least a 70% productivity rate with direct patient contact
Organized unique activities on a daily basis to keep the residents active both mentally and physically
Community Empowerment Case Manager Advocate
Community Action Committee of Pike County
01.2024 - 11.2024
Completed Qualified Mental Health (QMHS) and Care Management Specialist (CMS) courses
Obtained Provider ID and received NPI #
Created documents and maintained databases
Assisted individuals with accessing community resources and maintaining eligibility / assisting with follow ups as
Proficient in programs such as PIPP, HEAP, Marketplace Health Insurance / ACA
Assisted clients with obtaining safe and affordable housing
Completed all insurance billing documentation to ensure services would be compensated
Participated in community events throughout the Southern Ohio region
Completed all documentation and application forms completed within 48-hours of service delivery
Non-Medical Case Manager and Health Advocate
Equitas Health
11.2018 - 08.2023
Operated in accordance with the established professional standards and guidelines for the National Association of Social Workers and to abided by their standards for social work and case management
Knowledge of healthcare services and public and private insurances, traveling and reliable transportation to meet clients, utilizing a computer for typing and conducting research, attending meetings, conducting assessments, and other efforts to support successful client outcomes
Provided high quality case management for clients who are living with HIV and their families, focused on viral suppression and other improved HIV related health outcomes, obtaining and maintaining insurance and prescription benefits, housing stability, and employment or other income attainment
Completed Ryan White and other assessments including individualized service plans to maintain an overall good quality of life for folks living with HIV
Developed, monitored, and evaluated individual case plans for each client at intake, bi-annually, and as needed thereafter
Functioned as the primary access point for financial assistance programs, mental health, housing, dental, pharmacy, and any other HIV related services
Empowered clients to connect with and maintain resources that would help to promote graduation from the program
Engaged with client’s medical providers bi-annually, at minimum, to fully understand the strengths and struggles related to CD4 counts, viral loads, comorbidities, and referrals to other services both within and outside of the organization
Referred providers that were seeking a relationship with the organization or other appropriate contacts within the Ohio Department of Health
Represented Equitas Health within the surrounding communities and abroad to provide education and advocacy about the strengths and needs associated with individuals living with HIV
Maintained effective written documentation through Equitas Health, ODH, ADAP, and other software systems that is recorded and submitted within two business days
Maintain confidentiality of clients by adhering to both the organization's Confidentiality Policy and Procedures and HIPAA
Participated in 10+ hours of HIV specific training annually
Utilized Motivational Interviewing (MI) techniques and S.M.A.R.T. Goals when engaging with clients
Participated in Equitas Health Committees and Performance Improvement Teams
Attended individual supervision weekly and group supervision monthly
Utilized email, Microsoft Office, phone and other telecommunication to participate remotely
Conducted interviews with potential hirees
Obtained Train the Trainer certification for QPR: Question. Persuade. Refer.
Provided agency wide trainings to represent the Appalachian culture and heritage
Acted as PRIDE Team Captain 2019 - 2023 (Portsmouth, OH; Chillicothe, OH; Huntington, WV)
Represented the agency for local collaborations and coalitions (Community Action Organization, Scioto County Human Trafficking Coalition, BRAVO, Portsmouth City Health Department, support groups related to HIV, LGBTQ, POC, and Appalachian communities)
Tabled events throughout the community in efforts to gain additional resources while promoting our own
Participated in events that promoted good HIV health (World AIDS Day, AIDS Walk OHIO)
Laboratory Client Services Assistant
Southern Ohio Medical Center
08.2016 - 02.2019
Experience in a clinical setting
Trained in HIPAA and patient confidentiality protocols
Completed Cultural Competence in Healthcare training
Trained in phlebotomy
Experience working with outreach facilities
Performed patient call backs and calls to physicians for all panic alert values
Microbiology Laboratory Assistant
Shawnee State University
06.2015 - 08.2015
Learned how to relay information to students who were unfamiliar with lab techniques and protocols
Receptionist/Office Worker
Shawnee State University
03.2013 - 11.2014
Trained in FERPA and student confidentiality protocols
Maintained large amounts of student files, including transcripts, test scores, and personal information
Acquired and mastered basic office skills, including typing, scheduling, organization, time management, and professional telephone etiquette
Education
Bachelor of Science - Biology, Concentration: Biomedical Sciences
Shawnee State University
Portsmouth, OH
08.2016
Timeline
Qualified Behavioral Health Specialist
Brookfield Counseling and Recovery
12.2024 - 03.2025
Community Empowerment Case Manager Advocate
Community Action Committee of Pike County
01.2024 - 11.2024
Non-Medical Case Manager and Health Advocate
Equitas Health
11.2018 - 08.2023
Laboratory Client Services Assistant
Southern Ohio Medical Center
08.2016 - 02.2019
Microbiology Laboratory Assistant
Shawnee State University
06.2015 - 08.2015
Receptionist/Office Worker
Shawnee State University
03.2013 - 11.2014
Bachelor of Science - Biology, Concentration: Biomedical Sciences
Manager, Quality Assurance and Improvement at Counseling And Recovery ServicesManager, Quality Assurance and Improvement at Counseling And Recovery Services
Right Mind Recovery at Mindful Recovery: Professional Counseling, Relapse PreventionRight Mind Recovery at Mindful Recovery: Professional Counseling, Relapse Prevention