Alison Hartmann
Hau'ula
Summary
A highly motivated individual with a record of excelling in any position I'm put in. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. I have a keen ability to asses areas of improvement and develop strategies and implement action plans. With a strong sense of kuleana, I have been able to effectively lead various teams and improve teamwork, morale, and the overall work environment.
Overview
10
10
years of professional experience
Work History
Assistant Program Manager
Kupu Hawaii
03.2024 - Current
- Assists in developing and implementing program policies and procedures.
- Oversees, supports, and empowers program coordinators in their daily tasks and projects.
- Builds and maintains relationships with over 200 site managers and interns, ensuring open communication, and offering guidance and support.
- Develops and conducts detailed trainings related to Hawaiian culture, professional development and data reporting.
- Coordinates and leads team meetings, creating agendas and action plans to ensure all projects are being completed and identifying areas that need support and guidance.
- Analyzes and tracks data to be used in annual reports and grant proposals.
Assistant Operations Manager
Kualoa Ranch Hawaii
01.2023 - 03.2024
- Assists the manager with day-to-day operations, focusing on improving guide and guest experiences.
- Responds and provides solutions to customer complaints and emergency situations while manager on duty.
- Creates thorough training checklists, check tour outlines and employee progress reports.
- Develops and conducts thorough monthly trainings on proper tour procedures and protocols, narrations, conflict resolution, Hawaiian culture and various other trainings.
- Motivates team members and boosts morale while investing time in employee engagement and enrichment.
- Developed and implemented operational procedures to ensure efficient workflow and task management.
- Created many resources for tour guides that includes Hawaiian vocabulary word cards , olelo noeau posters, narration breakdowns and olelo Hawaii training guides.
Tour Guide
Kualoa Ranch Hawaii
10.2021 - 01.2023
- Conducting thorough safety checks and daily cleanings of vehicles.
- Maintaining a welcoming a positive attitude throughout tours to meet and exceed guest expectations.
- Multi-tasking driving while giving narrations and paying attention to road conditions and surroundings to ensure guest safety.
- Tasked with various controller responsibilities. For example, vehicle rescues, closing duties, customer issues and inventory control.
Operations Manager
Real Steam Clean Hawaii
02.2020 - 01.2022
- Oversaw daily operations while managing and motivating the daily crew of employees.
- Created monthly schedules for employees and distributed daily assignments.
- Conducted customer follow-ups and addressed customer concerns with suitable solutions.
- Created and managed 2 social media accounts for the company, which brought in over 100 customers and 2 contracts.
- Established effective communication among staff, customers and partners, reducing miscommunications and improved relationships.
- Developed and implemented action plans that minimized discrepancies and maximized customer satisfaction.
Zipline Tour Guide
Kualoa Ranch Hawaii
10.2018 - 10.2021
- Provided guests with excellent customer service and maintaining a positive attitude throughout the tour.
- Conducted safety briefings and prioritized safety and guest rapport during the entire experience.
- Insured time management and organization to ensure tours departed in a timely matter.
- Completed frequent equipment safety checks to protect from damage and personnel from harm.
Reservations Agent
Kualoa Ranch Hawaii
02.2016 - 10.2018
- Provided excellent customer service over the phone and in person while making reservations and informing guests on various tours offered at Kualoa Ranch.
- Created manifests and bus orders to provide numbers for daily guest counts, events and tours.
- Diffusing tough situations and showing compassion while working with upset guests and improving their experience.
- Worked together with coworkers and management to insure daily operations went smoothly.
- Answered emails and set up various reservations for agencies and guests.
Education
University of Nevada Las Vegas
Las Vegas, NevadaAssociate of Science - Sustainable Agriculture
Windward Community College
Kaneohe, HI12-2025
High School Diploma - undefined
Kahuku High School
Kahuku, HI05.2012
Skills
- Strategic Thinking and Planning
- Problem Anticipation and Resolution
- Teamwork and Collaboration
- Microsoft Office & Excel
- Time Management
- Leadership and Management
- Clear Communication
- Conflict Resolution
- Training Development
- Interpersonal Communication
Timeline
Assistant Program Manager
Kupu Hawaii
03.2024 - Current
Assistant Operations Manager
Kualoa Ranch Hawaii
01.2023 - 03.2024
Tour Guide
Kualoa Ranch Hawaii
10.2021 - 01.2023
Operations Manager
Real Steam Clean Hawaii
02.2020 - 01.2022
Zipline Tour Guide
Kualoa Ranch Hawaii
10.2018 - 10.2021
Reservations Agent
Kualoa Ranch Hawaii
02.2016 - 10.2018
High School Diploma - undefined
Kahuku High School
University of Nevada Las Vegas
Associate of Science - Sustainable Agriculture
Windward Community College
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