Alison Hendricks
Warren,PA
Summary
Surgical Scheduler experienced in fast-paced medical settings and adept at handling administrative work, including appointment setting, patient relations and intake information. Highly organized and proactive with excellent communication and planning skills. Experienced with office administration, including managing daily operations and ensuring smooth workflows.
Overview
15
15
years of professional experience
Work History
Office Manager
Warren General Hospital
05.2018 - 10.2024
- Provided exceptional customer service to approximately 15-20 patients daily while addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Surgical Technologist
Warren General Hospital
03.2013 - 05.2018
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
Surgical Scheduler
Warren Medical Group
11.2009 - 03.2013
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
Education
Certificate - Surgical Technology
Great Lakes School of Technology
Erie, PA2009
High School Diploma -
Warren Area High School
Warren2008
Skills
- Clear oral/written communication
- Scheduling and calendar management
- Payroll and budgeting
- Scheduling
- Staff hiring
Languages
English
Professional Working
Timeline
Office Manager
Warren General Hospital
05.2018 - 10.2024
Surgical Technologist
Warren General Hospital
03.2013 - 05.2018
Surgical Scheduler
Warren Medical Group
11.2009 - 03.2013
Certificate - Surgical Technology
Great Lakes School of Technology
High School Diploma -
Warren Area High School
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