Alison Hughes
East New Market,Maryland
Summary
Dynamic and detail-oriented Secretary with extensive experience at Michael Moran, MD. Expert in appointment scheduling and patient billing, ensuring compliance with HIPAA guidelines. Recognized for exceptional customer service and effective communication skills, consistently enhancing office efficiency and patient satisfaction. Proven ability to manage multiple tasks while maintaining confidentiality and accuracy.
Overview
1
1
Certification
Work History
Secretary
Michael Moran, MD
Easton, Md
08.1999 - 2026
Answering phones, scheduling appointments and procedures, pulling health records for patients appointments, sending in patients prescriptions, giving patients test results, filing, scanning, use of EPIC, insurance verification, getting pre certifications for patients upcoming tests, insurance paper claims, claim inquiries, posting insurance EOB’s, patient billing, correcting returned claims
Education
High School Diploma -
Open Bible Academy
Cambridge, Md05.1995
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Calendar management
- Multi-line phone systems
- File systems management
- Appointment coordination
- HIPAA guideline compliance
- Payment posting
- Data verification
- Phone etiquette
- Confidentiality
- Office correspondence
- Prioritization and time management
- Reception functions
- Filing experience
- Phone reception
- Letter writing
- Fast learner
- Multitasking and time management
Certification
Took medical terminology course, took medical coding class
Timeline
Secretary
Michael Moran, MD
08.1999 - 2026
High School Diploma -
Open Bible Academy