Alison Kearney
West Jordan,UT
Summary
Detail-oriented Business Solutions Consultant/Analyst with 27 years of comprehensive experience maintaining and developing healthy relationships with clients. Combines strategic thinking with hands-on experience to deliver impactful solutions. Proactive approach to identifying and addressing issues with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Senior Technology Business Systems Consultant
Wells Fargo
Salt Lake City, UT
06.2015 - 07.2025
- Created and Managed ServiceNow requests for deployment, and ongoing maintenance for requested Software
- Experience with Change Management, Service Catalog, Problem Management and Incident Management in ServiceNow
- Collaborated to design ServiceNow Catalog Items for Software requests.
- Reviewed, published, edited and retired KB articles as a ServiceNow Knowledge Manager
- Experience in ServiceNow dashboard and reports
- Agile experience in Jira - kanban
- Created and published alerts and bulletins
- Partnered with high availability technology teams regarding weekly OS patching resolutions
- Assisted with inhouse software design and re-design. Provided production support, testing, documentation, troubleshooting and user training
Technical Project Manager
Wells Fargo
09.2010 - 06.2015
- Team Lead for Weekly OS patching scheduling and coordination team
- Designed, tested, debugged, and documented software upgrades and deployments.
- Created workflow processes, procedures, training and work division for team
- Managed and coordinated weekly OS patching for 100,00 servers
- Helped coordinate 3-day emergency patching for 50,000 servers as needed
- Initiated, created and reviewed reports to keep scheduling tool data manageable
Patch Engineer/Software Engineer
Wells Fargo
08.1998 - 09.2010
- Participated in Monthly Windows servers OS Patching with deployment tools
- Analyzed and resolved Server issues due to patch installation or reboot
- Rescheduled patches as needed
- Installed and designed Microsoft SMS servers and clients for Company wide workstation support
Education
Bachelor of Science - Business Information Systems
Utah State University
Logan, UTSkills
- Software implementation
- Application support
- Project planning
- Software development
- Workflow Management
- Requirements gathering
Timeline
Senior Technology Business Systems Consultant
Wells Fargo
06.2015 - 07.2025
Technical Project Manager
Wells Fargo
09.2010 - 06.2015
Patch Engineer/Software Engineer
Wells Fargo
08.1998 - 09.2010
Bachelor of Science - Business Information Systems
Utah State University
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