ALISON MCCLENDON
Wenatchee,WA
Overview
29
29
years of professional experience
Work History
CSR
Jacob’s HVAC
04.2025 - 01.2026
- Answered customer calls
- Scheduled technicians
- Ordered parts for return work
- Managed bi-annual maintenance program
- Actively worked with parts suppliers and vendors
PROPERTY MANAGER
Stimac Construction
East Wenatchee, WA
11.2015 - 03.2025
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Managed the company rental portfolio including single family homes, multi-family properties, and commercial properties.
- Found, set up, and utilized property management software.
- Created or sourced all related documents necessary for rental properties.
- Toured, screened, and completed paperwork for new tenants.
- Managed day to day operations, staff, vendors, and tenant needs.
- Fostered positive working relationships with sub-contractors and vendors.
- Worked with construction to ensure multi-family properties were completed as scheduled.
- Responsible for final stages of building completion.
- Scheduled and attended final building inspections with county and fire department.
- Negotiated lease agreements with a tenant retention rate exceeding 85%, leveraging a proactive approach to communication and customer service to maintain high occupancy levels across the portfolio.
- Streamlined maintenance request processes, reducing response times through implementing a ticketing system, enhancing tenant satisfaction and retention.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
LEASING CONSULTANT
Weidner Apartments Homes
Wenatchee, WA
10.2014 - 11.2015
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure.
- Conducted apartment tours and responded to tenant inquiries.
- Processed application and lease agreement by conducting rental history, credit check, and background check.
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
- Maintained accurate records of all leasing activity in accordance with company policies and procedures.
- Drafted leases for new and renewing tenants using established templates, ensuring compliance with applicable laws.
ASSISTANT GENERAL MANAGER
Applebee's
Wenatchee, WA
01.1997 - 12.2013
- Trained, mentored, and advised team members to be customer relations focused and revenue driven.
- Coordinated the daily activities of 15-20 staff members per shift, instilling a culture of collaboration and dedication.
- Sustained enduring guest relations by thoroughly conducting need assessments to anticipate needs, identify preferences, and consistently exceed guest satisfaction.
- Warmly greeted guests and resolved queries in timely and accurate manner.
- Cross-trained in all management positions, including bar, kitchen, and service management.
- Administered, monitored, and controlled profitability objectives set forth in company budgets and forecasts, identifying cost-saving opportunities and controlling costs for food, beverages, labor, and other facets.
- Monitored equipment facilities to promote efficient functioning and maintained orderly, appealing landscaping.
- Displayed multi-tasking and organizational skills in providing administrative support to management team.
- Planned and delegated assignments based on workload assessment, employee schedules, and availability.
- Verified compliance with quality food standards and health, safety, and sanitation regulations.
Timeline
CSR
Jacob’s HVAC
04.2025 - 01.2026
PROPERTY MANAGER
Stimac Construction
11.2015 - 03.2025
LEASING CONSULTANT
Weidner Apartments Homes
10.2014 - 11.2015
ASSISTANT GENERAL MANAGER
Applebee's
01.1997 - 12.2013