Alison McKee

Master of Information Studies graduate prepared for this role with focus on collection preservation and exhibit support. Background includes comprehensive experience in stakeholder engagement, maintaining exhibits and digital cataloging. Known for being reliable team player who adapts to changing project needs and enhances collaborative efforts. Proficient in exhibit preparation, valued for meticulous attention to detail and dedication to quality results.

Receptionist/Optician

Elite Vision, Colorado Springs, CO 

05/2023 - Present

• Communication via phone calls, text messages, emails and faxes to provide customer

service and manage appointments

• Liaising with external stakeholders to coordinate patient care

• Managing patient electronic health records 

• Dispensing eyeglasses and contact lenses, performing repairs and adjustments on

eyeglasses

• Verifying insurance benefits

• Scanning physical documents and downloading digital documents for records management

Patient Liaison

VSON Laser Vision Specialists, Brisbane, QLD 

08/2020 - 03/2023

• Building relationships with people who are interested in eye surgery and guiding

patients through the clinical experience

• Explaining complex medical procedures (refractive cataract surgery, refractive lens

exchange, Lasik, tPRK, SmartSight) to patients in a clear and friendly manner,

answering any questions they may have before and after booking their surgery

• Preparing and managing confidential electronic and paper medical records in both

Genie and in-house practice management programs

• Data entry, uploading images, digitizing documents and filing

• Communicating with patients face-to-face, over the phone, through email and online

booking systems (Hattie and Calendly) to book initial assessments, surgeries and post-

operative care appointments

• Explaining accounts and surgery payments to patients and processing payments

• Working closely with practitioners, team members and external stakeholders to deliver

personalized patient-centered care

• Utilizing problem solving skills to triage patients and ensure patients are seen in a timely

manner

• Ordering drugs for clinic

• Training new employees within the Patient Liaison Team

Optical Dispenser

Laubman & Pank/OPSM, Cairns&Brisbane, QLD 

06/2016 - 08/2020

• Interpreting spectacle prescriptions to assist patients and customers in choosing optical

frames and lenses to best suit the optometrist’s recommendation while achieving set

KPIs

• Quality control of spectacles ordered for patients and customers and in-store stock

• Managing paper and electronic patient records 

• Performing digital retinal scans, visual fields testing, administering eye drops, fitting

lenses to optical frames and repairing spectacles

Assistant Manager

Tree of Life, Cairns, QLD 

11/2012 - 10/2015

• Managing daily, weekly and monthly sales budgets and KPIs

• Leading store team to meet and exceed set sales targets through exceptional customer

service and styling

• Inventory control and visual merchandising

• In-store project management

Sales Consultant

Tree of Life, Cairns, QLD 

12/2011 - 11/2012

• Instructing customers on styling tips and tricks to help them look their best

• Store opening and closing procedures, banking