Shondrise Boston
Houston,TX
Summary
Dedicated and customer-focused Customer Service Representative with 10 plus years of experience in providing exceptional customer support in various industries. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive our children to academic greatness.
Overview
18
18
years of professional experience
Work History
Vice President of Parent Teacher Organization
Theodore Roosevelt Elementary
08.2022 - Current
- Assist and Organize Meetings with Parents
- Fundraise
- Assist teachers with what is needed
Esthetician Instructor
Champion Beauty College
09.2022 - 01.2024
- Teach students skincare, waxing, and how to use products, along with TDLR safety protocols
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Main Order Entry Consultant
Courthouse Direct/Integrity Title
01.2013 - 06.2021
- Data Entry
- Customer Service
- Interpret Data from Real Property
- Backup front desk receptionist
- Enhanced communication among team members to foster collaborative and supportive work environment.
Correctional Officer
Texas Department of Criminal Justice
06.2009 - 07.2012
- Provided Public Safety and Promoted Positive Change in Offender Behavior
- Maintained Order and Control in the Prison
- Enforced Procedures
- Performed Disciplinary Action
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Sales Associate
Kade’s Fine Furnishings
01.2007 - 06.2009
- Customer Service
- Trained New Employees
- Shared Product Knowledge with Customers
- Verified Shipments and Inventory
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Some College (No Degree) -
Houston Community College
Houston, TXBachelor of Science - Educational Studies
Texas Southern University
Houston, TX05-2025
Skills
- Type 55 WPM
- Data Entry
- Copy Machine
- Interpersonal Communication
- Excel Spreadsheet
- PowerPoint
- MS Office
- Outlook Access
- RamQuest
- Instructional support
- Learning support
- Behavior management
- Oral communication
Timeline
Esthetician Instructor
Champion Beauty College
09.2022 - 01.2024
Vice President of Parent Teacher Organization
Theodore Roosevelt Elementary
08.2022 - Current
Main Order Entry Consultant
Courthouse Direct/Integrity Title
01.2013 - 06.2021
Correctional Officer
Texas Department of Criminal Justice
06.2009 - 07.2012
Sales Associate
Kade’s Fine Furnishings
01.2007 - 06.2009
Some College (No Degree) -
Houston Community College
Bachelor of Science - Educational Studies
Texas Southern University
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