Alison Mora-Arriaga

Taking inbound calls for insurance claims on mobile devices, from a variety of carriers. Having the ability to handle a high volume of calls, and resolve all of the customer's needs. Following strict rules and guidelines within each call.

Responsibilities depended on assignment

Baptist Hospital surgery waiting room attendant, West Kendall Baptist Hospital Gift shop, retail. Miami Jewish Home & Hospital, clerical.

Assisting with patient concerns, high volume phone lines, appointment scheduling, referrals, clerical duties.

Assisting with yearly check ups and sick office visits for children from birth to 19 years old. Assisting with the administration of all vaccines, Strep A testing, Flu testing, referrals, resolving patient concerns, clerical duties.