Alison Neclerio
Casino Host
Georgetown ,KY
Summary
Experienced and dedicated Casino Marketing Host with a proven track record of driving customer engagement, loyalty, and revenue growth. Skilled in creating personalized experiences for high-value players. Passionate about enhancing the overall guest experience through exceptional customer service.
Overview
25
25
years of professional experience
Work History
Casino Marketing Host
Windcreek Casino
Wetumpka, AL
01.2012 - 01.2024
- Cultivated strong relationships with VIP players, ensuring personalized attention and tailored experiences.
- Issued comps based on play while maintaining a 35% reinvestment rate
- In charge of new player development.
- Hosted exclusive events, including private gaming sessions, concerts, trips and dining experiences.
- Collaborated with marketing teams to create targeted promotions and campaigns.
- Maintained a strong presence at promotional events, and casino floor.
- Increased player participation in loyalty programs by 20% through effective communication and incentives.
- Resolved guest issues promptly, maintaining high satisfaction levels.
- Achieved a 95% guest retention rate among VIP players.
- Superstar Star Award every quarter.
- Provided exceptional service to all guests, regardless of player status and recognized for this by players and management.
Regional Sales Manager
Charter Spectrum
Birmingham, AL
01.2005 - 01.2012
- Managed and coordinated all retail sales operations for Alabama district.
- Created, implemented and effectively maintained sales training, quotas, policies and procedures.
- Designed and implemented new displays, brochures and other marketing materials that increased sales by 30%
- Successfully Managed and coordinated with our National NASCAR and ROUSH RACING partnership for all districts.
- Nationally recognized and awarded for my successful management, leadership, customer service and marketing partnerships.
Account Manager
Verizon Wireless
Montgomery , AL
01.1999 - 01.2005
- Managed all third party local and national authorized sales agents within gulf coast district.
- Created and effectively implemented new policies, procedures ,sales training, customer service training, and marketing promotions that increased revenue, reduced churn and increased customer service satisfaction.
- National recognized and awarded for achievements for surpassing sales quotas and exceptional customer service.
Education
Some College (No Degree) - Marketing
Skills
Hospitality Management
Event Planning
Promotions
Relationship Building
Teamwork and Collaboration
Detail Oriented
Goal Setting
Excellent Communication Skills
Strong Leadership
Customer Service
Marketing
Work Preference
Work Type
Full TimeTimeline
Casino Marketing Host - Windcreek Casino
01.2012 - 01.2024
Regional Sales Manager - Charter Spectrum
01.2005 - 01.2012
Account Manager - Verizon Wireless
01.1999 - 01.2005
Enterprise State Community College - Some College (No Degree), Marketing