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Dynamic professional with a proven track record in casino marketing and customer service excellence. Strong work ethic and excellent communication to exceed marketing goals and enhance guest relations. Skilled in data processing and adept at developing strategic marketing initiatives, achieving significant customer satisfaction improvements.

Highly accomplished and results-oriented hospitality professional with 4+ years of experience at MGM National Harbor, exceeding revenue and guest satisfaction goals consistently. Proven ability to build and manage high-value client relationships, create exceptional VIP experiences, and expertly handle all aspects of guest services from reservations and event planning to complaint resolution and dispute management. Expertise in maximizing hotel occupancy and revenue, negotiating pricing for events, and collaborating with various departments to ensure seamless guest experiences. Awarded "Guest Service Star of the Year" (2019) among 4000+ employees.

Accomplished casino marketing and guest relations professional with 15 years of progressive experience in customer service, front desk operations, food and beverage operations, booking all-encompassing casino reservations, relationship building, guest retention, call center issue resolution manager, event creation and presentation, administrative coordinator, project management, and customer service manager within a challenging fast-paced hospitality environment. Recognized for consistently exceeding objectives and meeting established sales and marketing goals, proven to excel at problem-solving, and a dedicated team leader with experience in coordinating multiple operations departments. Successful in strategic planning, logistics, project management, administrative support, and analysis to resolve service issues. Correspondence and collaborator specialist in being the point of contact and liaison for follow-up for group travel and casino guests. Administrative coordinator for casino marketing, driving revenue gains through developing strong relationships and support, revenue management, following policies and operating procedures, and increasing profitability.

Paul Acluba

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Executive National Casino Marketing Host

Casino Marketing Specialist

Executive Casino Host

VIP Hospitality Host

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High School Diploma

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Executive National Casino Marketing Host

Casino Marketing Specialist

Executive Casino Host

VIP Hospitality Host

Liberty High School

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