Juna Hasani
Overview
6
6
years of professional experience
Work History
Casino Marketing Coordinator
Encore Boston Harbor
Everett, MA
12.2023 - Current
- Actively contributed to the marketing department's performance by ensuring accuracy, confidentiality, and thoroughness of departmental policies, procedures, records, and reports
- Balanced multiple priorities simultaneously and met tight deadlines in high-pressure situations
- Fielded telephone calls and responded to emails with professionalism and etiquette
- Ensured guest information was consistently updated and accurate
- Organized marketing materials efficiently, with a strong focus on detail
- Collaborated with all levels of the organization and adapted to changing priorities as necessary
- Assisted management and independent agents in booking hotel, transportation, dining, and VIP events for guests
Personal Banker
Citizens Bank
Beverly, MA
03.2020 - 01.2023
- Proactively utilized marketing tools to reach out to customers and schedule appointments for periodic financial reviews
- Identified and recommended banking products and services, resulting in increased cross-selling opportunities
- Educated customers on the use and benefits of banking products, services, and financial solutions, enhancing customer satisfaction
Pharmacy Technician
Walgreens
Peabody, MA
01.2019 - 01.2020
- Processed patient insurance claims and ensured compliance with pharmacy policies and procedures
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Education
Bachelor of Business Management -
North Shore Community College
Danvers, MASkills
- Customer Service Excellence
- Client Relationship Management
- Casino Marketing Strategies
- Cash Vault Auditing
- Sales Expertise
- Effective Communication
- Problem Solving
Languages
Albanian
Native or Bilingual
Timeline
Casino Marketing Coordinator
Encore Boston Harbor
12.2023 - Current
Personal Banker
Citizens Bank
03.2020 - 01.2023
Pharmacy Technician
Walgreens
01.2019 - 01.2020
Bachelor of Business Management -
North Shore Community College