Tammie Worswick

Casino Marketing Representative is to aggressively market casino players through outbound telemarketing in an effort to communicate current offers/ promotions as well as the development of players.

• Meet or achieve assigned outbound marketing and revenue goals.
• Heavily utilize GEMFIRE for prospecting of database development and meet minimum daily call goals
• Effectively book reservations and follow up to confirm arrangements.
• Ensure appropriate room type and welcome amenities, arrange shows, meal, and transportation comps upon requests.
• Develop relationships between the property and our premium guests.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Documented patient dental health information, medical history, and vital signs for future reference.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Prepared patient x-rays and images for dentist review.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Responded to customer requests for products, services, and company information.

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.