Rozel Santos
San Bernardino,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Casino Marketing
Fantasy Springs Resort Casino
Indio, CA
04.2023 - Current
- Develop, maintain, and analyze database for opportunities and productivity.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups. 80% of the sign-ups were of the Philippine demographic, and 20% of other ethnicities.
- Executed creative public relations strategies to effectively increase attendance for Asian based events.
- Successfully works with others within casino marketing, slots, table games, and food and beverage management team to find areas of opportunities.
- Maintains knowledge of latest casino trends, industry developments and competitor events.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Accounting Payable Specialist
HUB INTERNATIONAL
Riverside, CA
12.2020 - 04.2023
- Handled high-volume invoice processing with minimal supervision.
- Reconciled accounts by identifying errors or omissions, applying accounting standards.
- Worked with clients to reconcile aging statements and respond to email inquiries.
- Performed root cause analysis to identify past due payments and preempt further delays.
- Leveraged accounting software to process accounts payable entries.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and third-party brokers.
Relationship Marketing Host
Yaamava' Resort & Casino
Highland, CA
02.2018 - 11.2020
- Develops and maintains the loyalty of over 600 VIP guests.
- Increase in business revenue generation by driving trip frequency and managing ROI of complimentary services based on percentage of profits.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Student Tax Preparer
Internal Revenue Service
Yucaipa, CA
01.2019 - 05.2019
- Attended scheduled meetings to ensure compliance with program guidelines, federal and state tax laws
- Certified by the Internal Revenue Service as an income tax preparer
- Prepare income tax documents for program qualified individuals.
Senior Representative
Yaamava' Resort & Casino
Highland, CA
12.2016 - 03.2018
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
Education
Associates Degree of Business Administration - Accounting
Crafton Hills Community College
Yucaipa05.2020
Skills
- VMWare
- CRM Sales Logix
- Host Viz
- IGT Advantage
- Microsoft Office Suite
- Konami: Synkros
- Smartsheet
- Applied: EPIC
- ImageRight
- Data Analysis
- Data Entry and 10-Key
- ACSC (Advanced Casino Systems Corporation)
Languages
Timeline
Casino Marketing
Fantasy Springs Resort Casino
04.2023 - Current
Accounting Payable Specialist
HUB INTERNATIONAL
12.2020 - 04.2023
Student Tax Preparer
Internal Revenue Service
01.2019 - 05.2019
Relationship Marketing Host
Yaamava' Resort & Casino
02.2018 - 11.2020
Senior Representative
Yaamava' Resort & Casino
12.2016 - 03.2018
Associates Degree of Business Administration - Accounting
Crafton Hills Community College
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