FREDDY ROBLES
Las Vegas,NV
Summary
Forward-thinking manager with 6 years of relevant work experience. Offering attention to detail, excellent problem-solving, communication and multitasking abilities. Motivated team leader with experience safely operating equipment and enforcing company policies.
Overview
13
13
years of professional experience
Work History
Casino Marketing
Wynn Resorts
Las Vegas, NV
08.2019 - Current
- Provided high-level administrative support to the Casino Host team, including revisions, bookings, and confidential internal communication with a strong sense of urgency.
- Assisted Casino Hosts with all pre-arrival and arrival preparations to deliver a seamless experience for VIP and premium guests.
- Maintained and updated confidential guest profiles, preferences, play history, and engagement details to support personalized service and targeted host outreach.
- Collaborated cross-departmentally (Front Desk, Concierge, Security, Hotel Operations, F&B, Transportation, etc.) to fulfill custom guest requests and ensure flawless execution.
- Stayed informed on luxury hospitality trends, gaming activations, entertainment offerings, and experiential design to enhance VIP guest experiences.
Manager
AT&T
Las Vegas, NV
09.2014 - 03.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for performance.
- Met with each associate to establish realistic monthly sales goals.
Picker Packer
CDW
Las Vegas, NV
01.2013 - 04.2014
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Marked and labeled containers with accurate shipping information to prevent delays.
Education
Associate of Science - Criminal Justice
Everest College - Henderson
Henderson, NV03.2014
High School Diploma - undefined
Southeast Career Technical Academy
Las Vegas, NV04.2011
Skills
- Staff development
- Workforce Management
- Capital improvement planning
- Brand management
- Salesforce Management
- Issue and conflict resolution
- Analytical
- Communication
- Working collaboratively
- Active listening
- Employee training
- Outgoing personality
Languages
Spanish
Native or Bilingual
Timeline
Casino Marketing
Wynn Resorts
08.2019 - Current
Manager
AT&T
09.2014 - 03.2020
Picker Packer
CDW
01.2013 - 04.2014
Associate of Science - Criminal Justice
Everest College - Henderson
High School Diploma - undefined
Southeast Career Technical Academy