Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
Houston, TX
10.2024 - Current
Currently working with AARP contract under this company.
Previously worked with Aetna contract under this company.
Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
Managed high-volume calls, ensuring prompt issue resolution and support.
Implemented process improvements to streamline service operations and reduce response times.
PATIENT CARE TECHNICIAN
DAVITA
01.2020 - 04.2026
Cultivated impactful relationships with patients
Proficient in data entry of patient information.
Monitored patient vital signs and reported changes to nursing staff for timely interventions.
Assisted in administering prescribed treatments and medications under nurse supervision.
Customer Service Representative
ContinuumGlobal
Remote
10.2022 - 06.2023
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries via phone and chat
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
CUSTOMER SERVICE REPRESENTATIVE
LOWES
01.2019 - 01.2020
Drove business development by delivering product
Expedited customers' check out experience
Solved customers' inquiries quickly and efficiently.
Office Clerk
Boys and Girls Club
01.2017 - 01.2018
Delivered customer support and service experiences to promote affective office environment
Collected and entered payment data into the system