Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alison Page

Houston

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
Houston, TX
10.2024 - Current
  • Currently working with AARP contract under this company.
  • Previously worked with Aetna contract under this company.
  • Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
  • Managed high-volume calls, ensuring prompt issue resolution and support.
  • Implemented process improvements to streamline service operations and reduce response times.

PATIENT CARE TECHNICIAN

DAVITA
01.2020 - 04.2026
  • Cultivated impactful relationships with patients
  • Proficient in data entry of patient information.
  • Monitored patient vital signs and reported changes to nursing staff for timely interventions.
  • Assisted in administering prescribed treatments and medications under nurse supervision.

Customer Service Representative

ContinuumGlobal
Remote
10.2022 - 06.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone and chat
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

CUSTOMER SERVICE REPRESENTATIVE

LOWES
01.2019 - 01.2020
  • Drove business development by delivering product
  • Expedited customers' check out experience
  • Solved customers' inquiries quickly and efficiently.

Office Clerk

Boys and Girls Club
01.2017 - 01.2018
  • Delivered customer support and service experiences to promote affective office environment
  • Collected and entered payment data into the system
  • Maintained and organized documents.

Education

DIPLOMA -

WEST FELICIANA HIGH
05-2016

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Concentrix
10.2024 - Current

Customer Service Representative

ContinuumGlobal
10.2022 - 06.2023

PATIENT CARE TECHNICIAN

DAVITA
01.2020 - 04.2026

CUSTOMER SERVICE REPRESENTATIVE

LOWES
01.2019 - 01.2020

Office Clerk

Boys and Girls Club
01.2017 - 01.2018

DIPLOMA -

WEST FELICIANA HIGH