Alison Payment
Lawrence,MI
Summary
Accomplished Nursing Unit Coordinator at Bronson Commons, adept in healthcare regulations compliance and fostering interdepartmental communication. Proven track record in enhancing customer satisfaction, resolving conflicts, and leading quality improvement initiatives. Skilled in nursing staff supervision and patient care coordination, demonstrating critical thinking and multitasking abilities to improve unit operations and patient outcomes.
Overview
12
12
years of professional experience
Work History
Nursing Unit Coordinator
Bronson Commons
02.2013 - Current
- Enhanced customer satisfaction rates by addressing inquiries and resolving issues in a timely manner.
- Successfully resolved conflicts among team members through active listening and promoting open dialogue between involved parties.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Verified employee performance with review of completed work assignments and techniques.
Education
Bachelor of Science - Nursing
Spring Arbor University
Spring Arbor, MI08.2024
Associate of Science - Nursing
Kalamazoo Valley Community College
Kalamazoo, MI12.2012
Skills
- Healthcare Regulations Compliance
- Patient confidentiality
- Verbal Communication
- Office Administration
- Patient Care Coordination
- Nursing Staff Supervision
- Interdepartmental communication
- Quality Improvement
- Staff Development
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
Timeline
Nursing Unit Coordinator
Bronson Commons
02.2013 - Current
Bachelor of Science - Nursing
Spring Arbor University
Associate of Science - Nursing
Kalamazoo Valley Community College
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