Alison Royer
El Cajon,CA
Summary
Customer-focused professional with a solid foundation in customer service and a history of supporting team objectives. Skilled in managing multiple projects with precision, delivering results that enhance business operations and customer satisfaction. Committed to maintaining high standards through exceptional service and strong collaboration.
Overview
6
6
years of professional experience
Work History
Client Care Specialist
Western Alliance Bank
08.2026 - Current
- Processed daily transactions accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues promptly.
- Led initiatives to promote bank products, increasing customer engagement and satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Certified Substance Abuse Counselor
McAlister Institute
05.2023 - 06.2026
- Conducted comprehensive assessments and developed personalized treatment plans that reduced relapse incidents for high-risk clients.
- Delivered evidence-based interventions including CBT and motivational interviewing, increasing client retention and progress.
- Maintained accurate clinical documentation and ensured compliance with licensing standards to uphold program quality and secure funding.
- Assessed incoming clients using ASAM criteria, documenting level-of-care recommendations in EHR to facilitate appropriate treatment pathways.
- Collected and scored standardized screening instruments (AUDIT, DAST) to inform and guide appropriate level-of-care placements.
Welcome Center Peer Assistant
Rogue Community College
10.2022 - 04.2023
- Delivered courteous service to students, staff, and community members, resolving inquiries to enhance satisfaction.
- Coordinated cross-departmental appointments and executed reminder outreach, minimizing no-shows and facilitating student access.
- Scheduled cross-departmental appointments and conducted reminder outreach to reduce no-shows and streamline student access.
- Greeted visitors at front desk, verified documents, and guided students to appropriate services for expedited support.
Team Trainer
Whole Foods
10.2021 - 04.2022
- Led onboarding for new hires, accelerating time-to-productivity for team members.
- Led onboarding for new hires, shortening time-to-productivity for team members.
- Conducted monthly inventory of department supplies, ensuring accuracy and availability.
- Participated in weekly management production meetings to align team priorities and resolve operational issues.
- Coached team members on produce handling standards, enhancing shelf presentation and minimizing spoilage.
Front End Cashier Assistant
Costco
09.2020 - 08.2021
- Managed cash register operations to facilitate seamless cash, check, and credit transactions, ensuring 100% accuracy.
- Cultivated member loyalty through personalized engagement strategies that strengthened relationships.
- Enhanced member satisfaction by streamlining purchase completion processes. Improved item accessibility for members through effective guidance. Boosted member engagement by promoting reward program participation.
- Improved member satisfaction by streamlining checkout processes and enhancing item accessibility, increasing engagement with the reward program.
- Increased sales of promotional items by effectively communicating product benefits and exclusive offers to members.
- Contributed to team efficiency by taking on extra shifts during holidays and busy periods to mitigate staffing challenges.
Skills
- Customer satisfaction
- Cash handling
- Punctuality and reliability
- Attention to detail
- Transaction processing
- Punctual and dependable
Timeline
Client Care Specialist
Western Alliance Bank
08.2026 - Current
Certified Substance Abuse Counselor
McAlister Institute
05.2023 - 06.2026
Welcome Center Peer Assistant
Rogue Community College
10.2022 - 04.2023
Team Trainer
Whole Foods
10.2021 - 04.2022
Front End Cashier Assistant
Costco
09.2020 - 08.2021