Alison Senior
Andover,MA
Summary
Results-driven operations professional with extensive experience in managing complex projects and fostering operational excellence. Recognized for a collaborative approach and unwavering commitment to delivering high-quality outcomes while effectively adapting to evolving business demands. Proven expertise in strategic planning and team leadership, ensuring alignment with organizational goals and driving sustained success. A dependable asset, consistently focused on enhancing efficiency and productivity across diverse teams and initiatives.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Director, Human Resources & Business Operations
Goodnight Johnny's American Music Bar
Burlington, MA
01.2025 - Current
- Achieved streamlined payroll processes that improved business operations, saving 40% processing time.
- Enhanced employee relations with the introduction of supportive compensation and benefits programs. Increased workforce satisfaction and operational efficiency through targeted improvements.
- Improved workplace operational wellness through strategic guidance to management. Resolved employee inquiries and conflicts, promoting a harmonious work environment. Enhanced team dynamics by addressing concerns proactively.
- Manage professional development programs, including Mentoring, Onboarding, and Compliance, and support performance management efforts through a structured development planning process.
- Oversaw maintenance of town and state compliance permits, certifications, training records, and employee documentation.
- Assessed and deployed innovative point of sales (POS) technology to optimize efficiency in catering and events management.
- Administered all aspects of vendor contract renewals and managed invoicing and billing to ensure financial accuracy.
- Led monthly feedback sessions to facilitate transparent communication and strengthen team collaboration.
- Developed and implemented comprehensive employee engagement programs to enhance workplace culture.
- Led recruitment strategies to attract top talent in the competitive hospitality industry.
- Oversaw compliance with labor laws and regulations, mitigating risks associated with HR practices.
Contractor Commercial Training & Development
Beacon Hill Staffing, Scholar Rock,
Cambridge, MA
01.2025 - 01.2025
- Optimized onboarding program for biotech field new hires to enhance clinic treatment training adoption by 20%.
- Oversaw the implementation of professional development credentialing curriculum on LearnWiseGo eLearning LMS. Developed onboarding communication materials to facilitate new hire integration and engagement.
- Enhanced vendor management processes by partnering with legal departments to leverage Ironclad contract lifecycle management technology.
- Analyzed and improved onboarding workflows, resulting in reduced time-to-hire and strengthened new employee acclimatization.
Legal Operations Manager
Renaissance Learning Inc.
Remote
01.2024 - 01.2024
- Managed and updated compliance and governance processes matrix to uphold data retention standards and strengthen internal controls.
- Tracked and documented legal compliance requirements and insurance policy responses to ensure alignment with external legal standards.
- Oversaw vendor management and onboarding processes for outside counsel and vendors to ensure compliance with corporate guidelines.
- Analyzed workflows to pinpoint automation opportunities, utilizing tools such as Asana and SmartSheet to streamline processes.
- Designed and executed employee engagement experiences aimed at improving team morale and collaboration in a 100% remote setting.
- Implemented and managed legal tech tools such as OneTrust and Diligent, driving process optimization initiatives across the organization.
- Partnered with Finance to support legal budgeting for contractors, outside legal spending, accruals, team training and development, matter management, and vendor optimization
- Developed vendor records matrix to document compliance engagement terms, conditions, pricing, and renewal schedules
- Streamlined operational processes to enhance efficiency and reduce costs.
Director, Global Legal Operations
Mimecast
Lexington, MA
01.2021 - 01.2024
- Executed contract lifecycle management (CLM) strategies by leveraging DocuSign, Salesforce, and various legal operations tools to optimize workflow and drive operational excellence.
- Executed critical cross-functional projects with attorneys, paralegals, risk, sales, finance, procurement, and IT to enhance operational efficiency and data integrity.
- Curated CLE professional development, specialized training, and credentialing: IAAP, ESG, and Paralegal Certs.
- Facilitated employee engagement and team communication through implementation of monthly all-hands meetings featuring C-suite guest speakers, project highlights, and departmental transparency.
- Generated comprehensive Tableau reports that tracked vendor cycle times, ensuring transparency and strengthening team alignment across legal, finance, procurement, and key stakeholders.
- Spearheaded comprehensive vendor contract process, coordinating with cross-functional teams to ensure efficient weekly prioritization.
- Developed and integrated SimpleLegal legal e-billing and matter management systems to facilitate precise financial reporting and elevate departmental productivity.
- Facilitated forecasting sessions uniting legal, finance, and sales teams to enhance communication and streamline sales cycles.
- Conducted technical analysis of legal technology platforms and active contracts, eliminating redundant products and workflows, which resulted in a 30% reduction in technical expenses.
- Analyzed team performance through the implementation of targeted metrics for effectiveness assessment.
Consultant, Legal Ops & Organizational Development
Mimecast
Lexington, MA
01.2018 - 01.2021
- Collaborated with cross-functional teams to develop a comprehensive onboarding and offboarding program for contractors and consultants, improving overall employee integration through Workday.
- Orchestrated onboarding and offboarding processes for outside counsel and contractors, emphasizing effective negotiation of hourly rates.
- Provided expertise in organizational development and process improvement to enhance legal team operations through ADKAR and SMART frameworks.
- Developed and delivered comprehensive training programs utilizing Workday Docebo LMS to maintain compliance with regulations.
- Identified and implemented professional development programs tailored to meet organizational needs, focusing on mentoring, onboarding, and compliance.
- Spearheaded efforts in organizational development and performance management to streamline team training planning.
Education
Masters - Organizational Development and Human Resources
Johns Hopkins University
Bachelor of Science - Education- Child Study
Colby-Sawyer College
Skills
- Employee Relations & Engagement
- Workforce & Performance Planning
- Leadership Development
- HR & Business Operations Management
- Strategic Business Planning
- Contract and Vendor Management
Accomplishments
I am that person with the ability to jump in, assess where I can be useful, and get things done to make an immediate impact. I am skilled at team development as I genuinely enjoy people and build relationships with ease. I am a champion for transparency and workplace wellness.
Certification
Cornell University
Certification • Change Management Professional Coach - CMPC
International Coaching Federation (ICF) • Organizational Development Coach, Accredited Certified Coach (ACC)
Project Management Institute
(PMI) Certification • Project Management
Timeline
Director, Human Resources & Business Operations
Goodnight Johnny's American Music Bar
01.2025 - Current
Contractor Commercial Training & Development
Beacon Hill Staffing, Scholar Rock,
01.2025 - 01.2025
Legal Operations Manager
Renaissance Learning Inc.
01.2024 - 01.2024
Director, Global Legal Operations
Mimecast
01.2021 - 01.2024
Consultant, Legal Ops & Organizational Development
Mimecast
01.2018 - 01.2021
Masters - Organizational Development and Human Resources
Johns Hopkins University
Bachelor of Science - Education- Child Study
Colby-Sawyer College
ADDITIONAL PROFESSIONAL EXPERIENCE
- AKAMAI TECHNOLOGIES, Project Manager, Implementation Team
- ANDOVER PUBLIC SCHOOLS, Assistant Teacher Paraprofessional
- BRIGHT HORIZONS FAMILY SOLUTIONS, Enrollment Counselor
- KADIENT, Director Customer Education
- CONVERSE, INC., Project Manager, Production
- RAYTHEON, Leadership Succession Training & Development Manager
- DEUTSCHE BANK BERKSHIRE MORTGAGE, Project Manager
- GENUITY, INC., Project Manager for Business Process Change Management, International Quote-to-Cash Project Manager
- ASPEN TECHNOLOGY, INC., Product Manager Coordinator
Public Official
Massachusetts Notary Public Office
NOTARY PUBLIC COMMISSION • Jun 2021 - Present