Alison Smith
Call Center Specialist
Atlanta,GA
Summary
Consistently recognized as a top salesperson by the city manager at Hertz Car Rental in Atlanta, achieving this accolade annually while maintaining perfect attendance. Earned the title of Busy Bee for renting to over 2500 customers and generating $100,000+ in optional service sales.
Overview
27
27
years of professional experience
Work History
Call Center Agent, Inbound Sales
Amsdell Companies/ Compass Self Storage LLC
07.2021 - 06.2025
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
Customer Care Representative
Sammy Cheesecake
11.2020 - 04.2021
- Supported customers over the phone with their questions and orders.
- Ensured comprehensive understanding of products to offer accurate customer support.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Assisted call-in customers with questions and orders.
Counter Salesperson
Hertz Car Rental
05.1998 - 11.2009
- Ensured client satisfaction through attentive listening.
- Answered telephone calls to offer information and promote business products.
- Consistently met and exceeded sales goals utilizing advanced upselling and cross-selling strategies.
- Managed rentals and returns processes for diverse customers.
- Performed cash, card, and check transactions to complete customer transactions.
Education
Diploma - College Preparatory
Westlake High School
Atlanta, GA05.1993
N/A - Early Childhood Education
Georgia State University
Atlanta, GAN/A - Early Childhood Education
Alabama State University
Montgomery, ALSkills
- Assertiveness
- Verbal and written communication
- Answering questions
- Communicating with clients
- Product knowledge
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Active listening
- Goal oriented
- Building rapport
- Reliability
Timeline
Call Center Agent, Inbound Sales
Amsdell Companies/ Compass Self Storage LLC
07.2021 - 06.2025
Customer Care Representative
Sammy Cheesecake
11.2020 - 04.2021
Counter Salesperson
Hertz Car Rental
05.1998 - 11.2009
Diploma - College Preparatory
Westlake High School
N/A - Early Childhood Education
Georgia State University
N/A - Early Childhood Education
Alabama State University
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