Jordan Sullivan
Summary
Dynamic professional with a proven track record at Hilton Grand Vacations, excelling in persuasive communication and problem-solving, ensuring high customer satisfaction. Skilled in computer applications and building rapport, I consistently exceeded sales targets and played a key role in team achievements. Expert in handling complex customer issues, demonstrating exceptional customer service and financial analysis capabilities.
Upbeat, communicative, and customer-focused individual with talent for engaging conversations and building rapport. Possesses solid understanding of customer service principles and strong skills in active listening and problem-solving. Dedicated to driving sales and enhancing customer satisfaction through personalized service.
Overview
12
12
years of professional experience
Work History
Call Center Agent, Inbound Sales
Hilton Grand Vacations
2023.04 - Current
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for an abundance of product knowledge, high sales & excellent customer service .
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Handled high volume of inbound calls per shift to offer callers our quality product with expert knowledge
Finance Associate
Wyndam
2022.02 - 2023.03
- Prepared quarterly revenue, expense, and performance reports using [Software].
- Conducted ad hoc financial analyses to support strategic initiatives and assess investment opportunities.
- Maintained journal entries to track and analyze credit and debit transactions.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
Front Desk Agent
Champions World Resort
2013.06 - 2021.03
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Freedom High School
Orlando, FL2013-05
Skills
- Computer skills
- Building rapport
- Assertiveness
- Call handling
- Script adherence
- Customer service
- Problem-solving skills
- Call center customer service
- Inbound phone calls
- Customer communications
- Answering questions
- Customer support
Timeline
Call Center Agent, Inbound Sales
Hilton Grand Vacations
2023.04 - Current
Finance Associate
Wyndam
2022.02 - 2023.03
Front Desk Agent
Champions World Resort
2013.06 - 2021.03
High School Diploma -
Freedom High School