Jordan Sullivan
Summary
Dynamic professional with a proven track record at Hilton Grand Vacations, excelling in persuasive communication and problem-solving, ensuring high customer satisfaction. Skilled in computer applications and building rapport, I consistently exceeded sales targets and played a key role in team achievements. Expert in handling complex customer issues, demonstrating exceptional customer service and financial analysis capabilities.
Upbeat, communicative, and customer-focused individual with talent for engaging conversations and building rapport. Possesses solid understanding of customer service principles and strong skills in active listening and problem-solving. Dedicated to driving sales and enhancing customer satisfaction through personalized service.
Overview
12
12
years of professional experience
Work History
Call Center Agent, Inbound Sales
Hilton Grand Vacations
Orlando, FL
04.2023 - Current
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for an abundance of product knowledge, high sales & excellent customer service .
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Handled high volume of inbound calls per shift to offer callers our quality product with expert knowledge
Finance Associate
Wyndam
Orlando, FL
02.2022 - 03.2023
- Prepared quarterly revenue, expense, and performance reports using [Software].
- Conducted ad hoc financial analyses to support strategic initiatives and assess investment opportunities.
- Maintained journal entries to track and analyze credit and debit transactions.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
Front Desk Agent
Champions World Resort
Orlando, FL
06.2013 - 03.2021
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2013
Skills
- Computer skills
- Building rapport
- Assertiveness
- Call handling
- Script adherence
- Customer service
- Problem-solving skills
- Call center customer service
- Inbound phone calls
- Customer communications
- Answering questions
- Customer support
Timeline
Call Center Agent, Inbound Sales
Hilton Grand Vacations
04.2023 - Current
Finance Associate
Wyndam
02.2022 - 03.2023
Front Desk Agent
Champions World Resort
06.2013 - 03.2021
High School Diploma -
Freedom High School