Ebony Kelly
Tulare,CA
Summary
Experienced Distributor at Amazon Warehouse with a strong track record of effectively managing high-volume inventory and ensuring accurate distribution. Proven Data Analyst at McKesson, adept at enhancing data integrity and streamlining processes to drive operational efficiency. Recognized Manufacturing Processor at Williams-Sonoma, Inc., known for maintaining exceptional standards in product assembly and improving production efficiency. Possess excellent communication skills, proficient in data entry and Microsoft Office, with a deep commitment to operational excellence and fostering teamwork. Skilled in CRM and software development, consistently seeking opportunities for professional growth and development.
Overview
5
5
years of professional experience
Work History
Call Center Agent, Inbound Sales
Qualfon Call Center
Los Angeles, CA
01.2024 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
Distributor
Amazon Warehouse
Olive Branch
06.2021 - 03.2022
- Managed high-volume inventory, ensuring timely and accurate distribution of goods
- Maintained a clean and organized workspace, enhancing operational efficiency
- Collaborated with team members to meet daily shipping targets, contributing to overall productivity.
Data Analyst
McKesson
Olive Branch
11.2020 - 05.2021
- Entered and validated data, ensuring accuracy and consistency across multiple databases
- Improved data integrity by identifying and correcting discrepancies, enhancing overall data quality
- Utilized analytical skills to streamline data entry processes, reducing errors and increasing efficiency.
Customer Service, Server, Cashier, Trainer, And Dresser
Steak N Shake
Memphis
07.2019 - 04.2020
- Handled cashier duties ensuring accurate transactions and efficient customer service
- Prepared and dressed food items maintaining high standards of quality and presentation
- Served customers promptly and courteously, enhancing overall dining experience
- Trained new employees, improving team performance and reducing onboarding time.
Manufacturing processor
Williams-Sonoma, Inc.
Olive Branch
12.2019 - 01.2020
- Maintained high standards of accuracy and consistency in product assembly
- Addressed and resolved production issues, minimizing downtime and enhancing workflow
- Enhanced production efficiency by optimizing workflows during peak season.
Education
Associates of Science -
Southwest Tennessee Community College
Memphis08.2024
High school or equivalent -
Germantown High School
Germantown05.2020
Skills
Cashier
Food Safety
Serving
Restaurant
Kitchen
Warehouse
Materials Handling
Sales
Time management
Food preparation
Communication
Microsoft Office
Microsoft Excel
Microsoft Word
English
Data entry
Computer
Customer Service
Training
CRM
Inbound Calls
Claim Inquiry
Multitasking
Problem Solving
Computer Skills
CRM Software
Call Center Customer Service
Resolving issues
Customer communications
Inbound phone calls
Communicating with clients
Data Entry
Customer Relationship Management
Training experience
Logging call information
Call Center Operations
Hobbies and Interests
- Traveling
- Catching up on new books
- Visiting film locations from favorite movies
- Spending quality time with family and friends
- Loving history and researching history
Timeline
Call Center Agent, Inbound Sales
Qualfon Call Center
01.2024 - Current
Distributor
Amazon Warehouse
06.2021 - 03.2022
Data Analyst
McKesson
11.2020 - 05.2021
Manufacturing processor
Williams-Sonoma, Inc.
12.2019 - 01.2020
Customer Service, Server, Cashier, Trainer, And Dresser
Steak N Shake
07.2019 - 04.2020
Associates of Science -
Southwest Tennessee Community College
High school or equivalent -
Germantown High School