Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Ebony Kelly

Tulare,CA

Summary

Experienced Distributor at Amazon Warehouse with a strong track record of effectively managing high-volume inventory and ensuring accurate distribution. Proven Data Analyst at McKesson, adept at enhancing data integrity and streamlining processes to drive operational efficiency. Recognized Manufacturing Processor at Williams-Sonoma, Inc., known for maintaining exceptional standards in product assembly and improving production efficiency. Possess excellent communication skills, proficient in data entry and Microsoft Office, with a deep commitment to operational excellence and fostering teamwork. Skilled in CRM and software development, consistently seeking opportunities for professional growth and development.

Overview

5
5
years of professional experience

Work History

Call Center Agent, Inbound Sales

Qualfon Call Center
01.2024 - Current
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
  • Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
  • Efficiently managed a high volume of calls while maintaining composure under pressure.
  • Boosted sales revenue by effectively promoting products and services to potential customers.
  • Built strong rapport with customers, fostering loyalty and repeat business opportunities.
  • Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
  • Contributed to achieving departmental goals by consistently meeting individual performance metrics.
  • Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.

Distributor

Amazon Warehouse
06.2021 - 03.2022
  • Managed high-volume inventory, ensuring timely and accurate distribution of goods
  • Maintained a clean and organized workspace, enhancing operational efficiency
  • Collaborated with team members to meet daily shipping targets, contributing to overall productivity.

Data Analyst

McKesson
11.2020 - 05.2021
  • Entered and validated data, ensuring accuracy and consistency across multiple databases
  • Improved data integrity by identifying and correcting discrepancies, enhancing overall data quality
  • Utilized analytical skills to streamline data entry processes, reducing errors and increasing efficiency.

Customer Service, Server, Cashier, Trainer, And Dresser

Steak N Shake
07.2019 - 04.2020
  • Handled cashier duties ensuring accurate transactions and efficient customer service
  • Prepared and dressed food items maintaining high standards of quality and presentation
  • Served customers promptly and courteously, enhancing overall dining experience
  • Trained new employees, improving team performance and reducing onboarding time.

Manufacturing processor

Williams-Sonoma, Inc.
12.2019 - 01.2020
  • Maintained high standards of accuracy and consistency in product assembly
  • Addressed and resolved production issues, minimizing downtime and enhancing workflow
  • Enhanced production efficiency by optimizing workflows during peak season.

Education

Associates of Science -

Southwest Tennessee Community College
Memphis
08.2024

High school or equivalent -

Germantown High School
Germantown
05.2020

Skills

Cashier

Hobbies and Interests

  • Traveling
  • Catching up on new books
  • Visiting film locations from favorite movies
  • Spending quality time with family and friends
  • Loving history and researching history

Timeline

Call Center Agent, Inbound Sales

Qualfon Call Center
01.2024 - Current

Distributor

Amazon Warehouse
06.2021 - 03.2022

Data Analyst

McKesson
11.2020 - 05.2021

Manufacturing processor

Williams-Sonoma, Inc.
12.2019 - 01.2020

Customer Service, Server, Cashier, Trainer, And Dresser

Steak N Shake
07.2019 - 04.2020

Associates of Science -

Southwest Tennessee Community College

High school or equivalent -

Germantown High School

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Ebony Kelly