K ThomasAtkins
Humble
Summary
Results-driven professional experienced in inbound sales and customer relations. Skilled in complaint resolution, document verification, and maintaining accurate records. Committed to delivering exceptional service and driving customer loyalty through strategic sales initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Agent, Inbound Sales
Omaha Steaks
Humble
11.2024 - Current
- Assisted customers with product inquiries and order placements.
- Maintained up-to-date knowledge of promotions and product offerings.
- Resolved customer complaints and issues promptly and professionally.
- Processed claims by reviewing documentation and verifying information accuracy.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Precisely calculated refunds, and adjustments.
Notary Signing Agent
The Right Choice Notary
Humble
02.2023 - Current
- Maintained accurate records of all notarial acts performed including date, time, location, type of document and parties involved.
- Reviewed loan documents for completeness prior to signing.
- Traveled to various locations throughout the state as needed for mobile signings.
- Performed notarizations for loan documents, affidavits, and other legal documents.
Manager in Charge
Royalty Rule
Meriden
06.2018 - 12.2022
- Reviewed financial statements regularly; identified areas for cost reduction initiatives.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Developed and implemented strategic business plans to drive growth and profitability.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
Caregiver
Always Best Care
Manchester
01.2013 - 11.2014
- Assisted clients with daily living activities and personal care tasks.
- Collaborated with family members to discuss client care needs and preferences.
- Followed care plans tailored to individual client requirements and preferences.
- Supported bathing, dressing and personal care needs.
Retail Supervisor
The Gap
Farmington
09.2009 - 01.2014
- Coordinated visual merchandising to enhance product displays and attract customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Dealt with customer complaints and rectified product and service issues.
Education
Some College (No Degree) - Business Administration and Management
Goodwin University
East Hartford, CTSkills
- Customer service
- Order processing
- Complaint resolution
- Document verification
- Record keeping
- Sales strategy
Certification
Notary Public, Issued by the State of Texas
Timeline
Call Center Agent, Inbound Sales
Omaha Steaks
11.2024 - Current
Notary Signing Agent
The Right Choice Notary
02.2023 - Current
Manager in Charge
Royalty Rule
06.2018 - 12.2022
Caregiver
Always Best Care
01.2013 - 11.2014
Retail Supervisor
The Gap
09.2009 - 01.2014
Some College (No Degree) - Business Administration and Management
Goodwin University