Alison Sutter
West Covina ,CA
Summary
Dynamic manager with a proven track record at Lucille's Smokehouse BBQ, excelling in team leadership and customer service. Enhanced guest satisfaction through effective conflict resolution and mentoring, while optimizing performance and maintaining a safe environment. Skilled in time management and decision-making, fostering a productive and engaged workforce.
Overview
8
8
years of professional experience
Work History
Manager
Lucilles Smokehouse BBQ
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Lucilles Smokehouse BBQ
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Bishop Amat
West Covina, CA2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Timeline
Manager
Lucilles Smokehouse BBQ
04.2020 - Current
Server
Lucilles Smokehouse BBQ
10.2018 - Current
High School Diploma -
Bishop Amat