Alison Tampellini
Panama City
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Dedicated professional with many years overseeing diversified portfolio of commercial properties. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety.
Resourceful professional in property and real estate management, known for high productivity and efficiency in task completion. Possess specialized skills in tenant relations, financial oversight, and property maintenance. Excel in negotiation, communication, and problem-solving, ensuring smooth operation and client satisfaction.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work History
Propert Manager
Vacasa Vacation Rentals
Panama City
10.2023 - 11.2025
- Managed daily operations of vacation rental properties for optimal guest experiences.
- Coordinated property maintenance activities with vendors and service providers.
- Developed and implemented property marketing strategies to attract bookings.
- Conducted regular inspections to ensure properties met quality standards.
- Oversaw guest communications, addressing inquiries and resolving issues promptly.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
Team Leader/Manager
Eco Maids Cleaning Service
Panama City
11.2021 - 07.2023
- Supervised cleaning teams to ensure high-quality service delivery.
- Trained new staff on cleaning procedures and safety protocols.
- Conducted regular inspections to maintain cleanliness standards.
- Resolved customer inquiries and complaints professionally and promptly.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Ensured compliance with company policies and regulations.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Collaborated with other departments to ensure smooth operations.
- Resolved conflicts between team members in a timely manner.
- Implemented new processes and procedures as needed.
- Oversaw daily workloads and workflow for smooth operations.
House Keeping Supervisor
Sunset Hotel
Panama City
01.2020 - 09.2021
- Supervised daily housekeeping operations to ensure cleanliness and order.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Resolved guest complaints regarding housekeeping services promptly and professionally.
- Collaborated with other departments to ensure seamless hotel operations and guest experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Education
Associates Of Science - Business Administration And Management
Lincoln College of Technology
West Palm Beach, FL 11.2011 - 12.2013
Atlantic High School
Delray Beach, FLSkills
- Property management
- Guest relations
- Marketing strategies
- Customer relationship management
- Maintenance coordination
- Team leadership
- Compliance management
- Service quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Training and mentoring
- Compliance monitoring
- Preventive Maintenance
- Exceptional oral and written communication skills
- Staff management
- Skilled multi-tasker
- Business development
- Apartment maintenance
- Tenant relations
- Commercial property
- Parking operations
- Debt control
- Building operations
- Unit vacancies
- Vendor management
- Landscaping and grounds maintenance
- Database management
- Property inspections
- Administrative support
- Preparing property agreements
- Maintenance scheduling
- Customer service-focused
- Adaptable
- Property tours and inspections
- Facilities management
- Multitasking
Accomplishments
- Within a year, I was swiftly promoted from Property Caretaker to Local Operations Manager,showcasing exceptional leadership, operational proficiency, and owner-centric service.I successfully maintained a 100 Owner Net Promoter Score for over 100 consecutive days,demonstrating meticulous attention to detail, proactive problem-solving, and unparalleled owner satisfaction
Timeline
Propert Manager
Vacasa Vacation Rentals
10.2023 - 11.2025
Team Leader/Manager
Eco Maids Cleaning Service
11.2021 - 07.2023
House Keeping Supervisor
Sunset Hotel
01.2020 - 09.2021
Associates Of Science - Business Administration And Management
Lincoln College of Technology
11.2011 - 12.2013
Atlantic High School