ALISON TOMCZAK

Certified Alcohol and Drug Counselor (CADC) with experience providing case management, substance use counseling, client advocacy, crisis intervention, assessment, and treatment planning services for individuals with substance use and co-occurring mental health disorders. Skilled in conducting DSM-5 assessments, facilitating individual and group counseling, utilizing Motivational Interviewing techniques, coordinating community resources, and supporting clients through all stages of change. Recognized with an Above and Beyond Award for exceptional service, professionalism, and commitment to client success. Additional education in Medical Billing and Coding provides a strong foundation in healthcare systems, HIPAA compliance, documentation, and client-centered care.

PROFESSIONAL EXPERIENCE
Case Manager / Certified Alcohol and Drug Counselor (CADC)
TASC, Inc.
December 22, 2023 – July 31, 2026

• Conducted comprehensive client intakes and DSM-5 assessments to identify substance use and mental health treatment needs.
• Developed individualized treatment plans based on assessment findings, client goals, and stages of change.
  Provided individual counseling and facilitated psychoeducational and recovery-focused group counseling sessions.
• Utilized Motivational Interviewing techniques to enhance client engagement, treatment participation, and behavioral change.
  Delivered case management services for high-intensity and high-risk clients with substance use and co-occurring mental health disorders.
• Coordinated referrals for treatment, housing, mental health services, medical care, transportation assistance, and other community resources.
• Served as a client advocate by collaborating with treatment providers, court systems, probation officers, community agencies, and support networks.
• Assisted clients with transportation and access to essential services to reduce barriers to treatment and recovery.
• Applied knowledge of crisis intervention and de-escalation techniques to manage challenging client situations safely and effectively.
• Maintained accurate and timely case documentation in accordance with agency, state, federal, and confidentiality requirements.
• Demonstrated knowledge of substance use disorders, mental health diagnoses, psychotropic medications, trauma-informed care, and recovery-oriented treatment approaches.
• Built and maintained professional relationships with referral sources and community partners to improve client access to services and continuity of care.
• Collaborated with multidisciplinary teams to support successful client outcomes and promote long-term recovery.
  Earned the Certified Alcohol and Drug Counselor (CADC) credential while employed.
  

AWARDS & RECOGNITION

Above and Beyond Award
TASC, Inc.
Recognized for exceptional dedication, professionalism, teamwork, and service excellence while supporting clients in recovery.

CERTIFICATIONS
Certified Alcohol and Drug Counselor (CADC)
HIPAA Essentials for Healthcare Professionals Certificate

• Supervised up to 30 team members per shift, created schedules, and hired and trained new employees.
• Delegated tasks and managed inventory while answering inbound calls, preparing bank deposits, counting down cash drawers, and running end-of-day reports to ensure smooth operations.
• Addressed issues in a professional manner and resolved staff and customer service problems.
• Established connections with employees to enhance team morale. and stayed attentive to employees by motivating them to succeed and improve.
• Resolved issues promptly to maintain a positive work environment and enhance service quality. in a professional manner and resolved staff and customer service problems.

• Entered orders accurately using Point of Sale (POS) system to ensure customer satisfaction.
• Worked effectively in a fast-paced environment, kept bar supplies stocked, and handled inventory.
• Managed bar supplies and inventory in a fast-paced environment to maintain service efficiency.

• Coordinated administrative activities, ensuring smooth office operations.
• Managed inbound and outbound calls, scheduled appointments, and organized office files for efficient access.
• Prepared court documents, communicated with clients via email, and updated court record statuses.