Alison Vongxay
Dumfries,VA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
Work History
Administrative Technician (Part-Time)
Prince William County Government
Woodbridge, Virginia
08.2025 - Current
- Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Accompanied patients to medical and counseling appointments.
- Developed basic strategies to promote patient safety, wellness and independence.
Patient Access Team Lead
Inova Health System
Falls Church, Virginia
05.2024 - 08.2025
- Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time .
- . Assists in resolving patient concerns Lead patient access operations, streamline registration workflows, and optimize resource allocation while mentoring staff to enhance service quality and efficiency .
- Analyze registration metrics and patient flow data to identify bottlenecks, develop strategic solutions, and enhance departmental performance .
- Foster team development through coaching, training programs, and performance monitoring while maintaining high standards of patient care
- Ensure compliance with healthcare regulations while managing daily operations, scheduling, and quality assurance in patient registration
Medical Office Assistant
Johns Hopkins Community Physicians
McLean, VA
08.2022 - 01.2024
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Taking patient calls in regards to refill request or patient concerns
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
Patient Financial Navigator/ Medical Office Coordinator
Mary Washington Healthcare
Fredericksburg, VA
08.2020 - 07.2022
- Counseled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Screened patients for eligibility for state, local and federal assistance programs.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Documented patient counters in hospital system and initiated follow-up actions.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Perioperative Clerical Coordinator/ Surgical Scheduler II
Inova Health System
Alexandria, VA
11.2018 - 08.2020
- Helping the Charge RN Unit Supervisor run smoothly in the operating room
- Scheduling Inpatient Add-on for the same day in epic with physicians
- Making the on-call schedule for nursing supervisor
- Answering phones and checking messages for the OR
- Making Inpatient slip to send for transport with Same Day Surgery
- Requesting Bed Request/Assignment with Nursing
- Supervisor
- Adding Blood Patches/ CVIR cases to Anesthesia Schedule
- Making sure every form is up to date in the OR such as
- Surgical consent, Anesthesia consent, Downtime forms and
- Specimen forms
- Printing out case card for the OR service line leaders and creating an inpatient list for OR service line leader to visit patient
- Creating and releasing block time for physician group
- Booking and scheduling cases for Urology, General, Robotic, GYN, Neurology, and Vascular cases
Centralized Scheduler
Mary Washington Healthcare
Fredericksburg, VA
02.2017 - 11.2018
- Pre-registration for surgical patient in Soarian financial and in,
- Scheduling Surgical Cases with Physician and doctor offices
- Scanning on 3M
- Keeping up with emailing and fly doc
- Crossed training in main scheduling, scheduling radiology, respiratory, cardiac Cath procedures
- Scheduling appointment in Soarian financial
- Crossed trained in Epic in Cadence , Op-time, And
- Cupid
- Transcribing orders
- Maintaining Workqueues
- Maintaining and Obtaining CPT and ICD Codes to bill the Insurance Companies
Unit Secretary
Virginia Hospital Center
Arlington, VA
12.2016 - 01.2017
- Admitting and Discharging patient paperwork
- Taking multiple calls for Physicians
- Scanning pharmacy medication
- Making sure patient get assign for beds
- Keeping up with Soarian clinical, Financials, EDM, and teletracking
- Managed unit call reception and routed calls to correct department.
- Monitored unit supply levels and notified management of ordering needs.
- Transcribed doctors' orders, including medication and lab test requests.
Education
High School Diploma -
C.D. Hylton High School
Woodbridge, VA01-2016
Osbourn Park High School
01-2016
Skills
- Proficient Microsoft Word and Power Point and Excel
- Proficient in using smartphones, tablets and laptops
- Capable to work with a team or on solo projects
- Able to work in a fast pace environments with changing variables
- Capable to work under pressure and remain calm with patients
- Proficient in Kronos Workforce to do Payroll
- 4 years proficient in Medical Coding and Billing
- Helpful and Service-Oriented
- Communicating to Patients and Families
- Evaluating Quality of Care
- Administrative and Office Support
- Registration and Scheduling
Timeline
Administrative Technician (Part-Time)
Prince William County Government
08.2025 - Current
Patient Access Team Lead
Inova Health System
05.2024 - 08.2025
Medical Office Assistant
Johns Hopkins Community Physicians
08.2022 - 01.2024
Patient Financial Navigator/ Medical Office Coordinator
Mary Washington Healthcare
08.2020 - 07.2022
Perioperative Clerical Coordinator/ Surgical Scheduler II
Inova Health System
11.2018 - 08.2020
Centralized Scheduler
Mary Washington Healthcare
02.2017 - 11.2018
Unit Secretary
Virginia Hospital Center
12.2016 - 01.2017
High School Diploma -
C.D. Hylton High School
Osbourn Park High School