Earline R. Savoy
Upper Marlboro,USA
Summary
An independent and self-motivated fresh graduate from Strayer University majoring in Bachelor in Business Administration. Currently is seeking for a full time Business Administration job or any other skill abilities in the field of Business Administration. Proficient in the use of software packages focused professional with experience in date analysis, interpretation, and reporting. Highly proficient in use of various software packages such as Microsoft, Excel, Access, and SQL. Skills in data analysis, Problem-solving, process improvement and project management.
Overview
18
18
years of professional experience
Work History
Communication Operator (Part – time)
White Oak Medical Center
06.2016 - Current
- Managing communication network of the hospital and responding to incoming calls satisfactorily. Maintaining call log in to books and recording detail of the meeting appointment with several staff members and providers. Receiving call from ENT, Police Officers concerning locations or medical concerns. Transfer calls to providers, lab assistant, nursing, etc. in case of specific inquires.
- Reporting any malfunctioning or discrepancies in telecommunication network and the system repaired.
- Develops realistic quality improvement plans which address the most significant, complex, or high visibility problems.
- Makes decisions on work problems presented by Providers, Nursing Coordinator, or hospital staff.
- Operate an office computer and associated software to prepare a variety of reports and general correspondence.
- Provide administrative and policy direction and outlines general and mission objectives.
- Monitor administrative and program activity.
- Receives telephone calls and visitors within assigned hospital.
Medical Record Tech/ Medical Record Analysts
Walter Reed National Military Medical Center
04.2016 - Current
- Facilities support and maintaining, analyzing all inpatient medical records data information. Tracked and documented project status utilizing spreadsheets. Accurate, complete, timely data input within the bounds of records access and in compliance with the processes and procedures governing the electronic Health records. Accessing patient records information only as it directly pertains to the performance of work duties. Analyze, research through maintaining, collecting, inputting, and assisting in patient medical records.
- Review correspondence and documents prepared for signature or of requiring coordination by Commander for conformance with regulations, grammar, format, and special policies of the deputy command.
- Provides technical assistance to providers having problems with input data into programs concerning medical documentation.
- Research issues and analyze data to support medical records recommendations of higher – graded specialist.
- Handle time and attendance issues with automated systems such as ATAAPS and DMHRSi.
- Provide administrative support and ensures that quality health information is provided to patients through their health and administrative record and the maximum utilization of staff, space, and equipment.
- Review all studies, analyses, finding, and recommendations created by the providers. Identifies needs and collects background information from staff or medical records to prepare correspondence/reports.
- Maintain files and claims by collecting and organizing all relevant documents and medical records.
- Collects and reviews reports for accuracy, returns to staff for correction if needed. Coordinate activities and timelines with other ensure project goals and deadlines met, making extensive adjustments to work.
- Utilization of database and project, other level of project activities and inquires and requests.
- Select relevant information from a variety of sources in order to prepare medical documents, reports, summaries and replies to inquiries, ensuring accuracy and proper format of the information provided.
- Highly skilled and knowledge in Microsoft office software including Outlook, PowerPoint, Word, Excel.
- Review all studies, analyses, finding, and recommendations created by the providers. Identifies needs and collects background information from staff or medical records to prepare correspondence/reports.
- Ensured all incoming and outgoing medical records delivery of package barcode were properly verified scanned, labeled, manifest and placed in boxes to be shipped to iron mountain.
- Accurately identifying and indexing information contained in medical records request letters from insurance companies, lawyers, and healthcare programs.
- Performing a range of activities related to an analyzing data, researching information, and preparing materials of an analytical and descriptive nature.
- Assist in training new employees in all aspects of MHS Genesis System.
Medical Support Technician/Team Lead
Walter Reed National Military Medical Center
05.2007 - 04.2016
- Medical Support Tech/Team Lead for the Cardiology Department I provide direct administrative support to the department and the providers. Keeps patient appointment on schedule by notifying providers of patients’ arrival. Reviewing service delivery compared to schedule and reminding provider of service delay. Oversee day to day office operations. Transcribes provider’s order per policy. Perform administrative and management studies; analyze finding and making recommendations for improvement.
- Supervises medical clerk operations within assigned area of a medical treatment facility.
- Develop briefing materials or presentations for leadership utilizing office automation software (e.g., Microsoft Office).
- Trouble shoot independently of any schedule changes, problems, and emergencies.
- Create schedules in the composite Health Care (CHCS) in the department. Maintain a project tracking system to the administrative support assist will provide data management (End of Day Processing, ADM, CHCS and AHTLA), Track referrals for specialty care, ancillary services, or medical equipment.
- Coordinates and inputs appointments for providers into CHCS for various clinic.
- Perform a wide variety of office management and administration duties to ensure smooth and efficient operation of the office.
- Coordinates and inputs appointment schedules for providers into electronic health care system, for the various assigned clinics.
- Controls incoming and outgoing correspondence to ensure timely processing. Support to the service Chief and the Cardiology Department to include Coumadin, Cardiac Rehab, Expands the APU, serves as the POC for Relay Health, the KIOSKs, temple management for twenty-nine providers, oversee templates for twelve fellows, monitor sixteen clinic schedules for access to care and unfilled appointments, payroll approval, Defense Travel, DMHRSi.
- Work directly with providers and nurses in the department of officials to be visited, submitting clearances, travel vouchers and reports for the Department. Knowledge of Health Care Financing Administration (HCFA) coding and billing regulatory guidelines and policies.
- Identifying and resolving medical records administration issues. Work directly with providers and nurses in the department of officials to be visited, submitting clearances, travel vouchers and reports for the Department. Knowledge of Health Care Financing Administration (HCFA) coding and billing regulatory guidelines and policies.
- Oversee the out-processing station to ensure all patients receives a follow up appointment, monitor the area to ensure all patients are assisted and have vitals/EKG performed.
- Communicate with both internal and external staff reach/ build consensuses on problems/issues.
- Plans and accomplishes special projects and solves unusual problems with performing duties related to special projects.
- Collecting and organizing data for reports and analyzing data for future planning. Training New Employees in all aspect of template and schedule development and management.
- Serves as primary point of contact for staff within the department to provide the up-to date status of all the providers schedules and completed research relevant records and consolidates information.
- Monitor schedule to avoid conflict in different clinical schedules and ensures appointments are timely and in accordance with provider request.
- Review work load within the clinic address any changes with the template supervisor
- Manage all templates and scheduling functions including development and implementation of all primary/specialty care templates and schedules.
- Analyze template and schedule for efficiency and optimal productivity as well as perform full time equivalency calculations.
Education
BA - Business Administration
Strayer University
Suitland, MD01.2024
AA - Business Administration
Strayer University
Suitland, Maryland01.2023
Medical Billing and Coding
Stanford Brown Institute
Landover, MD01.2009
Business Course
Prince George Community College
Largo, MD01.2001
MBA -
Strayer University
Washington, DC 06-2028
Skills
- Proficient in Customer Relation Decision
- Knowledge in the Implementation
- Strong Leadership Skills
- Efficient with Data Program
- Innovative and Analytical Thinker
- Medical Billing
- Automated Time and Attendance Production System (ATTAPS)
- Ambulatory Data System (ADS)
- Defense Medical Human Resource System (DMHRSi)
- Automated Confirmation Transaction (ACT)
- Strong and Professional in Communication and Telephone Skills
- Competitive Health Care System (CHCS)
- (CIS) Information systems
- Microsoft Word
- Lotus 1-2-3
- ESSENTRIS
- Microsoft Access
- Med Tech Smarts
- KIOSKs system
- Microsoft Excel
- PREMIS/PREMIS
- JAVA
- Microsoft Power Point
- Medisoft
- Typist at 65 wpm
Timeline
Communication Operator (Part – time)
White Oak Medical Center
06.2016 - Current
Medical Record Tech/ Medical Record Analysts
Walter Reed National Military Medical Center
04.2016 - Current
Medical Support Technician/Team Lead
Walter Reed National Military Medical Center
05.2007 - 04.2016
AA - Business Administration
Strayer University
Medical Billing and Coding
Stanford Brown Institute
Business Course
Prince George Community College
BA - Business Administration
Strayer University
MBA -
Strayer University
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