Christina Paglia
Mount Kisco,NY
Summary
I am a sales and customer management professional with over sixteen (16) years of experience in the grocery and HBC industry. My focus is on increasing sales, building and maintaining customer relationships, and identifying customer needs using interpersonal skills and industry product knowledge. I have a proven track record in driving profitability and fostering customer relationships, exemplified at Food Marketing Group through strategic sales initiatives and effective communication.
Overview
18
18
years of professional experience
Work History
Owner & Part Time Multi-Channel Online Reseller
Discovery Boutique 114, LLC
Mount Kisco, NY/Remote
01.2020 - Current
- Purchase on-trend clothing, shoes and accessories for resale.
- Organize and photograph inventory for sale, post items online showing full details and accuracy of items for attractive, clear and detailed listings; pack and ship to buyers.
- Maintain financial statements including COGS, profit and loss.
Sales Representative
Food Marketing Group (FMG), A Division Of Brothers
Stamford, CT/Remote
05.2008 - Current
- Establish and uphold relationships with FMG customers through outstanding customer service and consistent daily communication. This is to ensure that customers' business needs are met and to help foster the growth of their business.
- Serve as the primary point of contact between FMG customers, vendors, and logistics carriers to ensure seamless sales and product delivery.
- Negotiate with selling partners to secure the lowest cost of goods for FMG customers.
- Efficiently prioritize workloads and business requests by focusing on customer impact and financial considerations to drive FMG's profitability.
- Serve as a dedicated account manager for high-value customer accounts with sales budgets ranging from $1M to $20M. Collaborate directly with buyers and category managers to proactively boost sales, facilitate purchase orders, and swiftly address any arising concerns.
- Build truckloads of products to ship to customers, considering weight and cubic feet restrictions. Ensure that the profit covers the cost of freight and maintains a minimum 4% profit for FMG.
- Assist in new business development with a new division of FMG, Procurement Solutions Group (PSG). This involves qualifying and procuring non-traditional grocery, HBC, and general merchandise to sell to FMG customers nationwide, creating marketing brochures for these items to present to buyers and category managers, and also assist with brokerage agreements.
Grocery/Dairy Manager and Receiving Manager
Balducci’s Food Lover’s Market
Ridgefield & Riverside, CT
05.2006 - 05.2008
- Verified quality of product received was up to company standards and confirmed all vendor costs were accurate.
- Maintained financial records for all store departments and approved all invoices for payment. Managed inventory, merchandising, sales, margins and shrink for a profitable department.
- Acted as main liaison between vendors and store and coordinated the receiving, checking-in and processing of merchandise to the sales floor.
Education
Bachelor of Arts - Communications/Media Studies
Fordham University
The Bronx05.2000
Bachelor of Arts - Spanish Studies
Fordham University
The Bronx, NY05.2000
Skills
- Customer Relations
- Relationship Building
- Sales Strategies
- Verbal and Written Communication
- Client Service
- Microsoft 365 Excel & Word
- Google Sheets
- Google Docs
- Power Point
- (PC & Mac Proficient)
- Intermediate Spanish Language Proficiency
Timeline
Owner & Part Time Multi-Channel Online Reseller
Discovery Boutique 114, LLC
01.2020 - Current
Sales Representative
Food Marketing Group (FMG), A Division Of Brothers
05.2008 - Current
Grocery/Dairy Manager and Receiving Manager
Balducci’s Food Lover’s Market
05.2006 - 05.2008
Bachelor of Arts - Communications/Media Studies
Fordham University
Bachelor of Arts - Spanish Studies
Fordham University