Alison Zarco
Woodstock,GA
Summary
Dynamic professional with a strong background in client relations and appointment scheduling at Pediatric Dentistry & Family Orthodontics. Proven ability to enhance office productivity through effective calendar management and exceptional customer service. Skilled in data entry and problem-solving, consistently optimizing patient satisfaction and streamlining communication processes.
Overview
5
5
years of professional experience
Work History
Appointment Scheduler
Pediatric Dentistry & Family Orthodontics
Atlanta, GA
01.2025 - Current
- Optimized clinic efficiency by scheduling patient appointments utilizing dental practice management software.
- Delivered exceptional customer service by actively listening, communicating empathetically, and efficiently resolving issues during scheduling.
- Managed incoming phone calls and addressed inquiries from potential customers.
- Elevated customer satisfaction through timely and accurate appointment confirmation and reminder processes.
- Streamlined scheduling by proactively identifying and filling cancellations and last-minute openings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Cashier
Zaxbys
Woodstock, GA
12.2020 - 01.2025
- Assisted in training new cashiers on operational procedures and company
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Supervisor Trainee
CVS Pharmacy
Roswell, GA
12.2022 - 04.2024
- Assisted in daily operations, ensuring compliance with safety and health regulations.
- Supported inventory management by organizing stock and conducting regular audits.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with staff to enhance workflow efficiency and improve customer satisfaction.
- Maintained cleanliness and organization of sales floor to optimize shopping experience.
- Addressed customer inquiries and resolved issues promptly to maintain service quality.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Developed strong relationships with customers, building loyalty and repeat business.
Education
High School Diploma -
River Ridge Highschool
Woodstock, GA05.2022
Skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Guest relations
- Accuracy and precision
- Client relationship building
- Schedule coordination
- Data entry proficiency
- Appointment confirmation
- Email management
- Telephone management
- Patient registration
- Patient scheduling
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Appointment Scheduler
Pediatric Dentistry & Family Orthodontics
01.2025 - Current
Shift Supervisor Trainee
CVS Pharmacy
12.2022 - 04.2024
Cashier
Zaxbys
12.2020 - 01.2025
High School Diploma -
River Ridge Highschool