Alison A Gonzales

Started FMLA due to personal reasons. Father diagnosed with cancer. Treatments took place at MD Anderson. We stayed in Houston 3 1/2 months.

• Developed and implemented environmental service policies for operational efficiency.
• Managed staff training programs to enhance team performance and compliance.
• Collaborated with healthcare teams to ensure cleanliness and safety standards.
• Oversaw daily operations to maintain high standards of cleanliness in environments.
• Collaborated with other departments in order to coordinate projects.
• Encouraged employees to practice sustainable methods of resource utilization.
• Managed all aspects of hazardous waste management program.
• Ensured that all equipment was properly maintained and serviced.
• Conducted regular meetings with staff to discuss performance objectives.
• Oversaw the daily operations of the environmental services staff.

• Processed customer transactions efficiently and accurately.
• Assisted customers with account inquiries and banking services.
• Managed cash drawer, ensuring accurate balance at all times.
• Promoted bank products to enhance customer service experience.
• Resolved customer issues promptly and professionally to enhance satisfaction.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Performed cash handling duties including counting currency, coins and checks.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

• Processed customer transactions efficiently and accurately.
• Assisted customers with account inquiries and banking services.
• Managed cash drawer, ensuring accurate balance at all times.
• Promoted bank products to enhance customer service experience.
• Resolved customer issues promptly and professionally to enhance satisfaction.

• Managed daily operations of housekeeping staff and schedules.
• Conducted regular inspections to ensure cleanliness and compliance.
• Coordinated inventory management for cleaning supplies and equipment.
• Conducted regular meetings with housekeeping staff to discuss performance issues.

• Led quality assurance initiatives across multiple healthcare departments.
• Developed and implemented standard operating procedures for quality management.
• Conducted regular audits to ensure compliance with health regulations and standards.
• Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
• Trained staff on quality control processes and best practices in the cleanliness of the facility.
• Responsibilities Key duties involve designing training materials.
• Delivering sessions (skills labs, computer-based), tracking competencies, auditing procedures, and acting as a subject matter expert to enhance overall departmental performance and regulatory adherence.
• Oversee training programs for EVS staff, ensuring high standards in cleaning, infection control, safety (OSHA), and patient satisfaction, while also auditing compliance, maintaining records, and driving continuous quality improvement through performance metrics and

• Led team in maintaining cleanliness and sanitation standards across facilities.
• Coordinated waste management practices to ensure environmental compliance.
• Oversaw inventory management of cleaning supplies and equipment for efficiency.
• Collaborated with other departments to address environmental service needs promptly.
• Monitored staff performance and provided feedback for continuous improvement.
• Managed scheduling to ensure adequate staffing levels during peak times.
• Participated in conferences and workshops related to environmental protection initiatives.
• Collaborated with other departments in order to coordinate projects.
• Assessed departmental budget needs and allocated resources accordingly.
• Oversaw the daily operations of the environmental services staff.
• Ensured that all equipment was properly maintained and serviced.
• Conducted regular meetings with staff to discuss performance objectives.
• Trained team members in proper cleaning and sanitizing procedures.

• Supervised daily operations of environmental services team to maintain cleanliness standards.
• Trained staff on safety protocols and proper waste disposal techniques.
• Monitored inventory levels of cleaning supplies and ordered replacements as needed.
• Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.

• Managed office communications and correspondence efficiently.
• Scheduled and coordinated meetings for team members and executives.
• Maintained organized filing systems for easy document retrieval.
• Handled incoming calls, directing inquiries to appropriate personnel.
• Processed invoices and managed office supply inventory effectively.
• Supported onboarding of new staff through administrative tasks.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Provided administrative support to the Office Manager and other staff members.