Alison "Ali" Faisca
Goose Creek,SC
Summary
Engaging Sales Manager committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Has taken some IT/Cybersecurity classes and worked with some computer skills in past jobs as well. Can handle computer skills and have computer technical knowledge.
Overview
11
11
years of professional experience
Work History
Sales Associate
FedEx Office
Charleston, SC
09.2022 - 04.2024
- Working in sales, retail, customer service needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Prepared customs documentation for international shipments according to applicable laws.
- Organized packages for shipment by affixing labels to boxes and containers.
Lead Sales Associate/Key Holder/Manager
The Game Room
North Charleston, SC
11.2020 - 09.2022
- Customer service lead, in charge of the amine merchandise department
- Keyholder
- Helps with customers and sales in stores and events as well
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Advanced Cashier, Team Lead
FOLLETT GOLDEN LION BOOKSTORE
Branchburg, NJ
09.2015 - 03.2020
- Handled returns, buybacks, online orders and stocking new items
- Worked small IT work for in-store computers and software including installation of demo software.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
head of the dog washing services
PETVALU
Flemington, NJ
07.2017 - 09.2017
- Dog washing, inventory, grooming
Membership Services
COSTCO MEMBERSHIP SERVICES
Flemington, NJ
10.2016 - 12.2016
- Seasonal; provided membership services and provided member cards for customers for Costco
- Also in charge of returns and exchanges.
- Updated web content related to membership services as needed.
- Conducted outreach activities to promote awareness of membership services offerings within the community.
- Maintained a high level of professionalism when interacting with both internal and external stakeholders involved in the delivery of membership services programs.
- Assisted in the planning of special events to promote membership services.
- Provided guidance on policies and procedures related to membership services activities.
- Analyzed data from surveys, focus groups, and meetings to identify areas where improvements can be made in membership services.
- Provided support and guidance to staff on membership services related topics.
- Assisted with budgeting processes related to membership services initiatives.
- Implemented procedures for processing payments, refunds, cancellations, and transfers of membership plans.
- Facilitated training sessions on new products or services offered through the organization's membership program.
- Created and maintained a database system to track new memberships and renewals.
Cashier and game informer
GAMESTOP
Flemington, NJ
10.2015 - 12.2016
- Provided information with up to date video games.
Barista
STARBUCKS
North Branch, NJ
08.2014 - 11.2014
- Provided coffee and beverages for customers
Cashier
SHOPRITE
Branchburg, NJ
08.2013 - 02.2014
- Assisting customers, handling transactions, customer service
Education
High school or equivalent -
Somerville High School
06.2012
High School Diploma -
Trident Technical College
Charleston, SCSkills
- Management
- MS Word, Excel, and Outlook
- Customer Service
- Cashier
- Cash Handling
- High Availability
- Barista Experience
- Sales
- Cash Register
- Retail Sales
- Help Desk
- Communication Skills
- Leadership
- Stocking
- POS
- Basic Math
- Product Demos
- Pet Care
- Pet Grooming
- Dog Handling
- Food Service
- Coffee Experience
- Research
- Written Communication
- Computer Skills
- Customer Relations
- Organization and Time Management
- Troubleshooting faults
- Laptop troubleshooting
- POS software familiarity
- Computer literacy
- Call handling
- Sales proficiency
Timeline
Sales Associate
FedEx Office
09.2022 - 04.2024
Lead Sales Associate/Key Holder/Manager
The Game Room
11.2020 - 09.2022
head of the dog washing services
PETVALU
07.2017 - 09.2017
Membership Services
COSTCO MEMBERSHIP SERVICES
10.2016 - 12.2016
Cashier and game informer
GAMESTOP
10.2015 - 12.2016
Advanced Cashier, Team Lead
FOLLETT GOLDEN LION BOOKSTORE
09.2015 - 03.2020
Barista
STARBUCKS
08.2014 - 11.2014
Cashier
SHOPRITE
08.2013 - 02.2014
High school or equivalent -
Somerville High School
High School Diploma -
Trident Technical College