Alison Geffner
Coram,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Senior Health Information Specialist
Iq Solutions
09.2012 - 02.2024
- Lead information specialist on responding to live-chats utilizing SightMax.
- Trained new employees on educational material, campaigns, and policies and procedures.
- Created daily schedules for employees phone coverage, work assignments.
- Responded to all inquiries from the general public and health professionals on various health conditions via e-mail, telephone, mail, fax, live-chat, and Facebook.
- Provided exhibit support at multiple industry conferences.
- Created all standard and custom responses for outgoing e-mails and live chat using data by using Government-approved websites.
Customer Service Specialist
Hampton Home Care
01.2022 - 03.2023
- Delivered exceptional assistance to customer inquiries regarding sleep apnea equipment.
- Developed and maintained knowledge based on the evolving products and services as well as the guidelines for commercial insurances and Medicare and Medicaid.
- Processed orders for medical equipment.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Customer Care Specialist
Widex USA
09.2014 - 05.2021
- Provided effective customer service addressing hearing aid issues.
- Handled daily bulk order processing in multiple databases.
- Possessed extensive product knowledge to assist customers effectively regarding hearing aids.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Recorded client communications within the SalesForce CRM platform.
- Streamlined cross-departmental processes for timely order fulfillment.
Inquiry Response Associate
American Institute for Research
03.2005 - 09.2012
- Responded to inquiries from the general public and health professionals on various
disorders relating to the heart, lung and blood via various communication channels. - Trained new personnel regarding company operations, policies and services.
- Fulfilled publication orders using the Great Plains (GP) database.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized Sightmax to perform live chats with customers to respond to all inquiries.
Inquiry Associate
Social and Health Services
06.1998 - 03.2005
- Responded to a high volume of inquiries through various communication channels.
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed online database searches using government-approved resources and databases.
- Organized and conducted tours of the clearinghouse for international visitors.
- Attended on going training on various health topics, treatments and diseases.
- Developed and maintained courteous and effective working relationships with both internal and external clients.
Education
Bachelor of Arts - Sociology / Womens Studies
Stonybrook University
Stony Brook, NY05-1995
Skills
- Problem-solving skills
- Multitasking Abilities
- Reliability
- Excellent oral and written communication skills
- Customer service
- Strong Work Ethic
Timeline
Customer Service Specialist
Hampton Home Care
01.2022 - 03.2023
Customer Care Specialist
Widex USA
09.2014 - 05.2021
Senior Health Information Specialist
Iq Solutions
09.2012 - 02.2024
Inquiry Response Associate
American Institute for Research
03.2005 - 09.2012
Inquiry Associate
Social and Health Services
06.1998 - 03.2005
Bachelor of Arts - Sociology / Womens Studies
Stonybrook University
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