Open To Work
Alissa Carter
Care Manager/Care Coordinator
Charlotte,SC
Summary
Versatile professional with expertise in case management, clinical teamwork, and community health resources. Leverages psychology and physiology knowledge to enhance support for diverse populations. Experienced in team leadership, advocacy, and public speaking, complemented by strengths in sales and marketing. Committed to driving positive client outcomes through effective collaboration and innovative solutions.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Qualified Professional (BS, QP, QIDP)
ResCare Residential Services
Charlotte, NC
01.2025 - 01.2026
- Facilitated consumer and guardian involvement in developing service plans and Personal Futures Plans, enhancing individual care and support.
- Coordinated development of Personal Futures Plans by scheduling meetings and engaging all participants to ensure comprehensive planning.
- Oversaw implementation of service plans, Personal Futures Plans, and staff training; documented progress, regression, and initiated discharge planning when appropriate.
- Monitored service sites to ensure compliance with contractual, legal, and regulatory requirements.
- Conducted group home visits to assess meal quality, staff compliance, cleanliness, and alignment with consumer needs and care plans.
- Scheduled and chaired screenings for program vacancies and maintained waiting lists for potential placements.
Care Manager (BS, QP)
The Arc of North Carolina
Charlotte, NC
01.2023 - 01.2024
- Conducted 1915i assessments and coordinated services across multiple funding sources to ensure comprehensive care for members.
- Coordinated interdisciplinary team support for 35+ families addressing mental health, I/DD, TBI, LTCS, and unmet health-related needs.
- Delivered proactive intervention and Tailored Care Management for eligible members of Alliance Health and Partners Behavioral Health MCOs.
- Monitored individuals receiving Innovations and 1915i Waiver services through face-to-face visits and care gap assessments.
- Utilized healthcare management software to develop and implement clinical care plans aligned with diagnoses, behavioral needs, and person-centered goals.
- Ensured continuity of care and compliance with all NCDHHS care plan requirements.
- Facilitated problem-solving and goal-oriented collaboration among members, legal representatives, providers, and stakeholders to achieve shared care objectives.
- Maintained high client satisfaction through timely follow-up, clear communication, and compassionate support.
- Demonstrated strong organizational skills while adapting to shifting priorities and rapid procedural changes.
- Provided whole-person health education and community integration support for individuals with I/DD.
Qualified Professional (QP) / Quality Improvement Director
Rae’s Playze
Charlotte, NC
01.2022 - 01.2023
- Coordinated programs and services for I/DD consumers in alignment with MCO directives.
- Managed a caseload of 30 individuals, providing accurate documentation and creative solutions for complex intellectual and behavioral needs.
- Led direct care staff through one-on-one supervision and collaborative team leadership, fostering a supportive work environment.
- Conducted supervisory encounters, team meetings, and care plan reviews to optimize individualized support for clients.
- Facilitated communication among paraprofessionals, DSS guardians, crisis teams, physicians, and direct care providers to enhance service delivery.
- Wrote, revised, and updated ISPs and TCM plans of care.
- Maintained EMHR documentation and ensured HIPAA, ICD-10, and PCP compliance.
Qualified Professional (QP), Supported Employment / Psychosocial Rehabilitation Program Developer
InnerVision, Inc.
Charlotte, NC
01.2020 - 01.2022
- Managed a caseload of 40 clients with chronic mental health diagnoses.
- Used clinical care plans and motivational interviewing to match individuals with appropriate employers.
- Conducted business networking to secure employment opportunities for clients, enhancing their access to job placements.
- Ensured accountability to stakeholders and clinicians through accurate documentation and communication.
- Developed programs and implemented clinical therapeutic strategies.
- Tracked consumer goals while supporting nonprofit program initiatives and promoting service marketing efforts.
- Coordinated event planning and social networking to broaden service definitions and advance NC initiatives.
Executive Project Management Assistant
Coresential, Inc.
Charlotte, NC
01.2019 - 01.2020
- Supported corporate requirements as a customer-facing, sales-oriented project management assistant.
- Supported the sales team in increasing monthly product revenue.
- Prepared sales quotes based on product availability and customer specifications.
- Facilitated communication between customers, product developers, and suppliers across the Southeast.
- Provided applied technical support for product placement and implementation.
- Developed CAD designs for commercial building projects in the Charlotte region.
Registered Medical Assistant
Atrium and Novant Health
Charlotte, NC
01.2015 - 01.2019
- Assisted physicians and nurses with medical procedures, conducted lab testing, and maintained accurate medical records.
- Updated electronic medical health records, scheduled appointments, medication administration, medical office management, patient education, and health education.
- Conducted billing, managed ICD-10 coding, performed bookkeeping, and facilitated prescription filling.
- Filed insurance claims and completed continuing education credits on medical advances and procedural guidelines for clinical needs.
Education
Bachelor of Science - Early Childhood Education
University of Maryland
College Park, MD01-1995
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL01-2013
Skills
- Clinical Care Coordination
- Patient Care Procedures
- Care Planning
- EMHR/EHR Systems
- Medical Terminology
- Prioritization
- Motivational Interviewing
- Analytical Thinking
- Problem Solving
- Team Collaboration
- Empathetic Support
- Accountability
- Project Contribution
- Continuous Learning
Certification
- HIPAA / OSHA / Ethics / CPR / First Aid / AED for Health Care Professionals
- Substance Use Disorders / Mental Health Services in Care Management
- Administrative Management of Medical / Clinical Offices
- Motivational Interviewing for I/DD and diverse populations
- Applied Behavioral Analysis Practical Application with ABS Kids Programs
- Medicaid Waivers (1915i) / TCM / CAP- Community Alternatives / TBI Waiver
- Person Centered Plan with Clinical Assessments and Evaluations / LTSS Long Term Care Management / Community Service / Supported Employment / Respite Care / In Home Aide Direct Experience / ICF/IID Level of Care for Developmental Disabilities / SNAP
- Supervisory Experience of Direct Care Professional Teams
- Alzheimer’s & Dementia Care Abuse & Addiction Care with direct in-home experience
- EMHR Software
- Crisis Management and Support / Linkage to Services
- Group Fitness NASM Trainer
- Naturopathic Health Education Courses
Additional Information
References available upon request
Languages
Spanish
Limited
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Qualified Professional (BS, QP, QIDP)
ResCare Residential Services
01.2025 - 01.2026
Care Manager (BS, QP)
The Arc of North Carolina
01.2023 - 01.2024
Qualified Professional (QP) / Quality Improvement Director
Rae’s Playze
01.2022 - 01.2023
Qualified Professional (QP), Supported Employment / Psychosocial Rehabilitation Program Developer
InnerVision, Inc.
01.2020 - 01.2022
Executive Project Management Assistant
Coresential, Inc.
01.2019 - 01.2020
Registered Medical Assistant
Atrium and Novant Health
01.2015 - 01.2019
Bachelor of Science - Early Childhood Education
University of Maryland
Associate of Science - Medical Assisting
Keiser University