Alissa Cord

• Recommend merchandise based on product knowledge and client preferences.
• Display merchandise to present visually appealing arrangements that drive sales.
• Answer customer inquiries regarding product features, pricing, and availability.
• Build positive customer relationships with high-quality service and focus on gaining loyalty.

Operations Manager, Oct 2022-Dec 2024

Sales Manager, Nov 2021-Oct 2022

Merchandise Manager, Sep 2020 - Nov 2021

• Establish positive and effective communication, reducing miscommunications.
• Maintains full compliance with legal, health, and safety regulations.
• Achieves sales quotas, regularly surpassing targets by implementing upselling strategies.
• Troubleshoots problems and develops successful solutions.
• Determine the layout of store merchandise for visual appeal to consumers.
• Conduct inventory analysis to determine optimal stock levels.
• Schedule employee tasks, conduct performance reviews, and execute daily operational goals to maximize team productivity.

• Fulfill Lancôme sales targets while contributing to overall store success.
• Deliver exceptional customer service through personalized solutions that address individual needs.
• Perform makeup applications and product demonstrations.
• Maintain the cleanliness of the Lancôme brand area, testers and demonstration stations.