Summary
Work History
Education
Skills
References
Timeline
Generic

ALISSA DAVENPORT

South Pittsburg,US

Summary

Hardworking, scheduler, receptionist and office coordinator with proven dedication and organizational skills looking to apply my abilities in a fast-paced long term customer service position, claims position.

Work History

Customer Advisor

BCBST
Chattanooga, TN
08.2022 - Current
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Go over medical and prescription claims and benefits with members
  • Send claims for adjustments as needed

Medical Assistant

Pulmonary & Critical Care Consultants - MD Total Care - Hixson Lung Center
10.2019 - Current
  • Triaged patients and prepared them to see the doctor
  • Maintained a clean and healthy work environment
  • Returned patient phone calls with excellent service
  • Office coordinator
  • Surgery scheduler for provider.

Medical Office Assistant

Preventive Medicine Anti-Aging & Chelation Therapy
12.2018 - 10.2019
  • Completed insurance verifications, pre-certifications, and pre-authorizations quickly and efficiently
  • Gathered charts and prepared for the nurse and doctor's evaluation
  • Was in charge of preparing and administering medications to help patients with their symptoms
  • Greet and check in the patient before each appointment
  • Used desktop calendar software to schedule appointments for doctor visits and procedures
  • Was in charge of patient scheduling, check-in, check-out, and billing payments
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.

CNA

Signature HealthCARE of South Pittsburg Rehab & Wellness Center
12.2008 - 08.2016
  • Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking
  • Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep nurse informed of changes
  • Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing
  • Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
  • Assisted with ambulation and physical therapy by performing pre-planned exercise routines
  • Assisted patients with bathing, grooming, and other hygiene requirements
  • Was in charge of overseeing and maintaining the patient rooms, group living areas, and nurse stations.

Cashier Assistant

Hardee's
05.2005 - 01.2007
  • Kept up to date on store promotions and made sales pitches to customers
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Counted drawers quickly and accurately at the start and end of each shift
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Education

Jasper Middle School
Jasper, TN

High School - Continental Academy
Miami Lakes, FL

Skills

  • Exceptional time management skills
  • Proficient oral and written communication skills
  • Independent, Sound decision-making and problem-solving skills
  • Proficient in Microsoft office, Outlook, Word, Excel, power point and Teams
  • Organization skills
  • Detail-oriented
  • Personable
  • Excellent multi-tasker

References

  • Heather Roberson, 423-269-0104
  • Emily Mathis, 423-664-3938
  • Jessica Potoski, 256-609-7891

Timeline

Customer Advisor

BCBST
08.2022 - Current

Medical Assistant

Pulmonary & Critical Care Consultants - MD Total Care - Hixson Lung Center
10.2019 - Current

Medical Office Assistant

Preventive Medicine Anti-Aging & Chelation Therapy
12.2018 - 10.2019

CNA

Signature HealthCARE of South Pittsburg Rehab & Wellness Center
12.2008 - 08.2016

Cashier Assistant

Hardee's
05.2005 - 01.2007

Jasper Middle School

High School - Continental Academy

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ALISSA DAVENPORT