TeAiysha Baker

To assist patients by scheduling appointments, answering questions, and addressing concerns. Additionally, help with insurance-related tasks such as verifying coverage, explaining benefits, and guiding patients through the billing or claims process. The goal is to ensure a smooth and positive experience for the patient while maintaining accurate communication between the patient, healthcare providers, and insurance companies.

• Online orderfillers and personal shoppers shop for customers' online orders, selecting items from the shelves and adding them to a tote
• Online orderfillers and personal shoppers locate, prepare, and package merchandise
• Online orderfillers and delivery associates dispense orders to customers and engage with them during the process
• Online grocery associates provide customer service by acknowledging customers, identifying their needs, and resolving issues

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Ensure service delivered to customers meets contractual sales goals and other key performance indicators
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual
• Consistently achieve and/or exceed sales targets and goals
• Responded to guest complaints in a professional and effective way.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff