Summary
Overview
Work History
Skills
Education
Timeline
BusinessDevelopmentManager

Alissa Feliciano

Waukegan,US-IL

Summary

Dynamic and results-oriented professional with a proven track record at Target, where I enhanced guest satisfaction through exceptional customer service and efficient problem-solving. Skilled in multitasking and organization, I also bring expertise in basic tool knowledge, and attention to detail, demonstrating a blend of technical and soft skills to improve operational efficiency and team cohesion.

Overview

3
3
years of professional experience
4
4

High School

Work History

Stock Associate

Deckers Brands
10.2024 - 01.2025
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Customer Service Cashier

Ace Hardware
08.2021 - 09.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Guest Advocate

Target
09.2022 - 09.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Trained new personnel regarding company operations, policies and services.

Warehouse Associate

Brilliant Gifts Llc
05.2024 - 08.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.

Skills

  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Team leadership
  • Basic mathematics
  • Problem solving
  • Communication
  • Fast learner

Education

Waukegan High School
Waukegan, IL
08.2019 - 05.2023

Timeline

Stock Associate

Deckers Brands
10.2024 - 01.2025

Warehouse Associate

Brilliant Gifts Llc
05.2024 - 08.2024

Guest Advocate

Target
09.2022 - 09.2024

Customer Service Cashier

Ace Hardware
08.2021 - 09.2022

Waukegan High School
08.2019 - 05.2023

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Alissa Feliciano