Alissa Gomez
San Tan Valley,AZ
Summary
Driven by a passion for exceptional customer service and a deep understanding of product knowledge, I excelled at Ulta Beauty, enhancing customer experiences and surpassing sales targets. My expertise in time management and ability to foster client relationships propelled operational efficiency and team success.
Professional with strong background in e-commerce, equipped to excel in fast-paced retail environment. Proven ability to enhance customer experience, streamline order processes, and efficiently manage inventory. Known for collaborative teamwork, adaptability, and results-driven approach. Skilled in digital platforms, inventory management systems, and customer service.
Overview
7
7
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty
09.2022 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of popular products.
E-commerce APC
Frys Food
11.2017 - 04.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and recommending adequate substitutions if needed.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Poston Butte High School
San Tan Valley, AZ05-2017
Skills
- Attention to detail
- Time management
- Team player
- Cleanliness
- Exceptional customer service
- Strong communication skills
- Product knowledge expertise
- Client relationship building
birthdate
10/28/1999
Timeline
Prestige Beauty Advisor
Ulta Beauty
09.2022 - Current
E-commerce APC
Frys Food
11.2017 - 04.2023
Poston Butte High School