Alissa Green
Buffalo,NY
Summary
Results-driven Care Coordinator with proven expertise in case management, documentation, and patient education. Skilled in streamlining care plans and enhancing communication among healthcare teams to improve patient outcomes.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Family Choice Home Care
Buffalo, NY
03.2026 - Current
- Coordinated care plans for clients, ensuring alignment with individual needs and preferences.
- Communicated effectively with healthcare providers to facilitate seamless service delivery.
- Assisted in scheduling appointments and managing client follow-ups for optimal support.
- Maintained accurate documentation of client interactions and care updates within systems.
Medical Assistant
Evergreen Health
Buffalo, NY
06.2024 - 12.2025
- Assisted in patient intake processes, ensuring accurate data entry and compliance with health regulations.
- Supported physicians during examinations by preparing instruments and maintaining sterile environments.
- Managed scheduling of patient appointments, optimizing workflow and reducing wait times.
- Educated patients on medication usage and post-treatment care, enhancing understanding of health practices.
Front Desk Receptionist
Buffalo Airport Hotel
Buffalo, NY
06.2022 - 02.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new reception staff on front desk procedures and customer interaction protocols.
COVID-19 Tester
KSL Diagonsics
Buffalo, NY
12.2021 - 12.2022
- Conducted COVID-19 testing procedures efficiently to ensure accuracy and patient safety.
- Administered nasal swab tests while maintaining compliance with health regulations and protocols.
- Documented test results promptly, enhancing reporting accuracy for healthcare providers.
- Collaborated with healthcare teams to streamline testing processes and improve patient experience.
Caregiver
Liberty Home Care
Buffalo, NY
01.2017 - 04.2020
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored and documented clients' health status, ensuring timely communication with healthcare professionals.
- Developed personalized care plans in collaboration with families to meet individual needs.
- Trained new staff on caregiving best practices and company protocols, enhancing team efficiency.
Nurse Aide
Felician Sisters Convent
Buffalo, NY
01.2015 - 04.2015
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Maintained clean and safe environment by adhering to infection control protocols.
- Communicated effectively with residents and families to address concerns and provide support.
Education
High School Diploma -
McKinley High School
Buffalo, NY06.2014
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Data entry
- Clinical documentation
- CPR
- Specimens collection and processing
- Appointment setting
- Inventory and supply management
- Healthcare software proficiency
- Account management
Timeline
Care Coordinator
Family Choice Home Care
03.2026 - Current
Medical Assistant
Evergreen Health
06.2024 - 12.2025
Front Desk Receptionist
Buffalo Airport Hotel
06.2022 - 02.2023
COVID-19 Tester
KSL Diagonsics
12.2021 - 12.2022
Caregiver
Liberty Home Care
01.2017 - 04.2020
Nurse Aide
Felician Sisters Convent
01.2015 - 04.2015
High School Diploma -
McKinley High School