Alissa Harmon
Las Vegas,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Quality Assurance Consultant Ll
Bank of America
Las Vegas, NV
01.2024 - Current
- Conducted comprehensive audits to ensure compliance with quality assurance standards.
- Created detailed reports on audit results, findings, and recommendations.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
Customer Care Representative
CVS Caremark
Honolulu, HI
04.2023 - 10.2023
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
Business Development Representative
Windward auto group
Kaneohe, HI
08.2022 - 03.2023
- Created customized presentations and proposals for prospective clients.
- Developed and maintained relationships with potential customers to understand their business needs.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
City Carrier Assistant
USPS
Cuyahoga Falls, OH
10.2019 - 10.2020
- Organized packages in route sequence and delivered to correct addresses.
- Loaded mail onto trucks according to established procedures.
- Delivered mail along established routes using a vehicle provided by the USPS.
Customer Service Representative
Allstate
Hudson, OH
10.2018 - 10.2019
- Verified insurance eligibility and benefits and updated insurance information.
- Utilized CRM software to manage client relationships.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2015
Skills
- Improvement Recommendations
- QA reporting
- Inbound and Outbound Calling
- Lead Generation
- Product Knowledge
- Appointment Scheduling
Timeline
Quality Assurance Consultant Ll
Bank of America
01.2024 - Current
Customer Care Representative
CVS Caremark
04.2023 - 10.2023
Business Development Representative
Windward auto group
08.2022 - 03.2023
City Carrier Assistant
USPS
10.2019 - 10.2020
Customer Service Representative
Allstate
10.2018 - 10.2019
High School Diploma -
Cuyahoga Falls High School