Alissa Kersey
Athens,OH
Summary
Hands-on healthcare and hospitality professional with a background in CNA care, shift leadership, and food service operations. Known for assisting with daily living needs, recording vital signs, handling transactions accurately, and keeping teams moving through busy shifts while maintaining safety and service standards.
Overview
1
1
Certification
7
7
years of professional experience
Work History
CNA - Certified Nursing Assistant
Quinable, Inc.
05.2026 - Current
- Delivered direct care to residents at multiple healthcare facilities using Quinable staffing app, ensuring high standards of care
- Assisted residents with daily activities including bathing, dressing, eating, and mobility to promote comfort and independence
- Recorded and reported vital signs, enabling timely intervention by nursing staff
- Maintained residents' comfort, safety, and dignity by adhering to care protocols
- Collaborated with nurses and healthcare staff to provide comprehensive patient care, contributing to improved resident outcomes
Crew Member
Raising Cane's
Athens, OH
10.2025 - 06.2026
- Delivered friendly and efficient customer service in a fast-paced restaurant, contributing to positive guest experiences
- Took customer orders and handled payments, minimizing transaction errors
- Prepared and packaged food while following food safety standards, ensuring product quality
- Maintained clean, organized work areas, supporting health and safety compliance
- Collaborated with team members to ensure smooth service during peak hours
Shift Leader
Insomnia Cookies
Rochester Hills, MI
05.2025 - 08.2025
- Led team to ensure smooth shift operations, contributing to improved operational efficiency
- Delivered friendly customer service and assisted customers with orders, enhancing overall customer satisfaction
- Prepared, packaged, and served cookies and desserts, ensuring consistent product quality
- Handled cash and card transactions accurately, minimizing discrepancies
- Maintained clean and organized work environment to uphold health and safety standards
CNA - Certified Nursing Assistant
Mission Palms Post Acute
Mesa, AZ
08.2023 - 04.2025
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility, enhancing overall patient comfort
- Monitored vital signs and reported changes to nursing staff, facilitating timely medical intervention
- Assisted with wound care, catheter procedures, and medication administration under nurse supervision, ensuring adherence to care protocols
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper waste disposal
Barista
Starbucks
Phoenix, AZ
09.2023 - 04.2024
- Provided exceptional customer service by connecting with regulars and new visitors, enhancing guest loyalty
- Crafted a variety of beverages to Starbucks standards, enhancing customer satisfaction in fast-paced environment
- Demonstrated attention to detail and communication skills, delivering consistent quality of beverages
- Collaborated with team members to maintain efficient operations during busy rush hours
- Contributed to welcoming atmosphere, reinforcing Starbucks' commitment to community and quality
Barista
Sweetwaters Coffee & Tea
Ann Arbor, MI
01.2023 - 08.2023
- Prepared coffee, tea, and espresso drinks efficiently and accurately to Sweetwaters standards
- Delivered friendly, accurate, and efficient guest service, contributing to increased customer satisfaction
- Shared product knowledge with guests, promoting menu items and driving sales
- Maintained a clean, organized, and inviting café environment at all times
- Executed proper cash handling procedures to ensure transaction accuracy
- Utilized communication, listening, and problem-solving skills to foster positive workspace and enhance customer experiences
Barista
Beyond Juicery + Eatery
Ann Arbor, MI
10.2021 - 03.2022
- Prepared smoothies, juices, and wraps while taking orders to deliver quick service in a fast-paced environment
- Developed customer service skills through interaction with diverse guests and addressing their needs
- Adapted quickly to fast-paced food service environment, increasing speed and accuracy in order fulfillment
Teen worker
GROWING HOPE
Ypsilanti, MI
06.2019 - 09.2021
- Supported Growing Hope teen programs with daily youth engagement and supervision.
- Facilitated Growing Hope workshops using positive communication and age-appropriate activities.
- Monitored teen spaces for safety, cleanliness, and respectful behavior.
- Grew and harvested fresh produce for donation to local food pantries, enhancing community food access
- Studied food justice principles through community workshops on sustainability and healthy eating, fostering awareness of urban agriculture
Education
Bachelor of Science - Bio Pre Professional
Ohio University
Athens, OH05-2028
High school diploma -
Washtenaw International High School (WIHI) and Middle Academy (WIMA)
Ypsilanti, MI05-2023
Skills
- Collaboration engagement
- Patient care
- Health monitoring
- Home health
- Acute care experience
- Infection control
- Hazard removal
- Sanitation protocols
- Restaurant operations
- POS systems
- Customer service
- Serving
- Interpersonal communication
- Communication
- Leadership
- Leadership
- Project coordination
- Prioritization skills
- Problem-solving
- Technical skills
- Computer skills
- Time management
- Alzheimer's and dementia care
- Inventory tracking
- Cash management
- Equipment operation
- Physical stamina
- Presentation tools
- Written communication
- CPR
- Interpersonal communication
- Anatomy knowledge
- Applied behavior analysis
- Child care
- Hospitality
- Restaurant experience
- Bakery experience
- Teen worker
- Care documentation
- Employee relations
- Client relations
- Project planning
- Lab skills
- Healthcare communication
- Food safety compliance
- Sanitizing equipment
- Team collaboration
- Work ethic
- POS
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- CNA
From 08/20/2024 to 08/20/2028
State of Michigan Nurse Aide Certification. - Driver's License
- CPR Certification
- Food Safety Certification
- First Aid Certification
- Food Handler Certification
- State Tested Nursing Assistant
Languages
English - Fluent
Affiliations
- Ohio University Red Cross Club
- Volunteer - Athens County Dog Shelter
Timeline
CNA - Certified Nursing Assistant
Quinable, Inc.
05.2026 - Current
Crew Member
Raising Cane's
10.2025 - 06.2026
Shift Leader
Insomnia Cookies
05.2025 - 08.2025
Barista
Starbucks
09.2023 - 04.2024
CNA - Certified Nursing Assistant
Mission Palms Post Acute
08.2023 - 04.2025
Barista
Sweetwaters Coffee & Tea
01.2023 - 08.2023
Barista
Beyond Juicery + Eatery
10.2021 - 03.2022
Teen worker
GROWING HOPE
06.2019 - 09.2021
Bachelor of Science - Bio Pre Professional
Ohio University
High school diploma -
Washtenaw International High School (WIHI) and Middle Academy (WIMA)