Allison Brooks
Winston-Salem,NC
Summary
Demonstrated motivation and dependability as a healthcare customer service professional, excelling in multitasking within fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Trellis Supportive Care
- Current
- Provide compassionate care to patients in both home and facility settings
- Communicate regularly with nurses and care teams to report patient condition changes
- Assist with daily care needs including bathing, dressing, and mobility
- Maintain accurate and timely documentation
- Support families by providing updates and emotional reassurance
- Prioritize multiple patients and tasks while staying organized
CNA - Certified Nursing Assistant
CareLinx
06.2020 - Current
- Delivered in-home care and support to patients with varying needs
- Assisted with ADLs including grooming, hygiene, and mobility
- Built strong relationships with patients and families through consistent communication
- Managed schedules and responsibilities independently
Order Picker/Forklift Operator
Hanesbrands
08.2019 - 2023
- Operated warehouse equipment and fulfilled orders accurately
- Used handheld scanners and computer systems for inventory tracking
- Met productivity goals while maintaining attention to detail
- Worked both independently and as part of a team
Caregiver/Personal Assistant
02.2020 - 06.2022
- Assisted with personal care, medication reminders, and daily routines
- Maintained a clean and safe environment
- Provided companionship and emotional support
Cashier/Sales Associate
Food Lion
07.2017 - 03.2018
- Handled transactions and provided customer service
- Assisted customers with questions and needs
- Maintained cleanliness and organization of the store
Crew Trainer
McDonald's
03.2012 - 01.2018
- Trained new employees and supported team development
- Ensured quality service and efficiency during busy shifts
Server
Steak N Shake
02.2013 - 12.2014
- Customer care, entering orders, cleaning, making and transporting food/drink items, restocking
Cashier/Sales Associate
CVS/pharmacy
04.2011 - 10.2011
Education
Bachelor of Social Work - University
Walden University
Remote03.2026
High School Diploma -
North Forsyth High School
Winston-Salem, NC, US07.2013
Skills
- Streamlined communication processes by managing phone messaging and ensuring accurate documentation
- Achieved timely project completions through effective prioritization of tasks Enhanced team performance by implementing streamlined processes for multitasking Drove successful outcomes by fostering a culture of efficient time management
- Managed customer interactions, delivering solutions and maintaining service excellence across diverse client needs
- Achieved streamlined data entry processes through proficient use of Microsoft Word and Excel Enhanced team efficiency by implementing organized document and spreadsheet systems Improved data accuracy and accessibility for project stakeholders
- Implemented structured processes to ensure thorough organization and rigorous attention to detail in all tasks
- Achieved effective resolutions to complex issues through collaborative problem-solving Drove team adaptability to meet evolving project demands Cultivated an environment of innovative thinking to enhance overall performance
- Achieved successful project completions by fostering strong team collaboration and independent task execution Drove team engagement through proactive communication and support Enhanced project efficiency by balancing collaborative efforts with individual contributions
- Achieved high patient satisfaction ratings through dedicated care and empathy Enhanced patient experiences by actively listening and addressing individual needs Contributed to improved health outcomes by fostering a supportive and understanding environment
Certification
- CNA
- Driver's License
- Forklift Certification
- CPR Certification
Timeline
CNA - Certified Nursing Assistant
CareLinx
06.2020 - Current
Caregiver/Personal Assistant
02.2020 - 06.2022
Order Picker/Forklift Operator
Hanesbrands
08.2019 - 2023
Cashier/Sales Associate
Food Lion
07.2017 - 03.2018
Server
Steak N Shake
02.2013 - 12.2014
Crew Trainer
McDonald's
03.2012 - 01.2018
Cashier/Sales Associate
CVS/pharmacy
04.2011 - 10.2011
CNA - Certified Nursing Assistant
Trellis Supportive Care
- Current
Bachelor of Social Work - University
Walden University
High School Diploma -
North Forsyth High School